At a Glance
- Tasks: Manage referrals, maintain systems, and support communication to help vulnerable households.
- Company: The Wise Group, dedicated to lifting people out of poverty.
- Benefits: Gain valuable experience, receive full training, and work in a purpose-driven environment.
- Other info: Home-based role with a fixed-term contract until March 2027.
- Why this job: Make a real difference by ensuring timely support for those in need.
- Qualifications: Strong organisational skills and attention to detail; admin or customer service experience is a plus.
The predicted salary is between 24479 - 24479 € per year.
Fixed Term to 31 March 2027 (8-month contract)
Location – Home-based, Scotland
Salary – £24,479
Are you highly organised, detail-focused and motivated by supporting others to deliver great work? Do you want a role where your contribution helps ensure vulnerable households receive timely and effective support? If so, The Wise Group would love to hear from you.
We are recruiting Administrators to join our Home Energy Advice Team (HEAT) as part of our Seasonal Team, supporting increased demand for services during autumn, winter and early spring. These fixed-term roles run from August 2026 to March 2027 and are essential to ensuring the smooth and efficient operation of the service during its busiest period.
The Wise Group is committed to lifting people out of poverty and helping individuals and families build brighter futures. Through our HEAT service, we provide practical, independent advice to households struggling with energy costs, helping people reduce bills, improve energy efficiency and live in warmer homes.
Administrators play a vital role in enabling this support by ensuring that referrals are processed efficiently, information is accurate and the service operates effectively. In this role, you will:
- Manage and process incoming referrals
- Update and maintain systems
- Support communication with customers, partners and colleagues
- Work closely with Mentors and Community Engagement Officers to ensure customers are allocated appropriately and receive timely support
- Help maintain accurate records and monitor workflows
- Contribute to service performance by ensuring information is handled efficiently and correctly
This is a fast-paced role, particularly during the winter months when referral volumes increase significantly. You will need to be comfortable managing a high volume of activity, prioritising tasks effectively and maintaining a high level of accuracy. Your ability to stay organised and responsive will be critical to the success of the service.
We are looking for individuals who are reliable, adaptable and able to work both independently and as part of a team. You will have strong organisational skills, excellent attention to detail and confidence using digital systems. Experience in administrative, coordination or customer service roles would be beneficial, but most important is your ability to manage information efficiently and support a busy operational environment.
These roles form part of our Seasonal Team, created to strengthen service delivery during the busiest period of the year. You will receive full training and onboarding to ensure you are confident in your role and able to contribute from the outset. This is an excellent opportunity to gain valuable experience in a purpose-driven organisation while playing a key role in supporting households when they need it most. Your work will help ensure the right support reaches the right people at the right time.
To apply, please send a tailored CV and covering letter by midnight on Sunday May 31. Please note that the covering letter should be no more than two pages of A4 and should summarise your relevant skills, experience and motivations for applying for this role.
Administrator employer: LHH Recruitment Solutions
The Wise Group is an exceptional employer dedicated to making a positive impact in the community, particularly through its Home Energy Advice Team. With a strong commitment to employee development and a supportive work culture, staff are empowered to contribute meaningfully while enjoying flexible home-based working arrangements in Scotland. Joining our team means being part of a purpose-driven organisation that values your contributions and offers opportunities for growth in a fast-paced, rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to The Wise Group. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match what they need, especially around organisation and detail. We want you to shine!
✨Tip Number 3
Show your passion for helping others! In your conversations, highlight why supporting vulnerable households matters to you. It’s all about connecting with their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrator role. Highlight your organisational skills and any relevant experience in administrative or customer service roles. We want to see how you can support our Home Energy Advice Team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Keep it concise, no more than two pages, and summarise your skills and motivations for applying. Show us why you're passionate about helping vulnerable households and how you can contribute to our mission.
Show Off Your Attention to Detail:In this fast-paced role, accuracy is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their information is correct, as it reflects the care you'll bring to the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our organisation there!
How to prepare for a job interview at LHH Recruitment Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role and how it fits into The Wise Group's mission. Familiarise yourself with the Home Energy Advice Team (HEAT) and think about how your skills can help support vulnerable households. This will show your genuine interest in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise work and maintain accuracy under pressure, especially during busy periods.
✨Demonstrate Your Team Spirit
The Wise Group values teamwork, so be prepared to talk about your experience working collaboratively. Share specific instances where you've supported colleagues or contributed to a team goal, highlighting your adaptability and reliability in a fast-paced environment.
✨Tailor Your Application Materials
When crafting your CV and covering letter, tailor them specifically to the job description. Highlight relevant skills and experiences that align with the requirements of the Administrator role. Make sure your covering letter clearly outlines your motivations for applying and how you can contribute to the HEAT service.
