At a Glance
- Tasks: Deliver outstanding customer service while managing orders and logistics in a fast-paced environment.
- Company: Join a well-established international distribution business with a supportive team culture.
- Benefits: Enjoy a competitive salary, hybrid working, and excellent benefits including training and career development.
- Other info: Flexible working hours and a dynamic environment with growth opportunities.
- Why this job: Gain valuable experience in customer service and supply chain while building strong relationships.
- Qualifications: Experience in customer service or supply chain, strong communication skills, and attention to detail.
The predicted salary is between 28579 - 28579 £ per year.
We are currently recruiting for a Customer Service Representative to join a well-established international distribution business based in Crawley. This is an excellent opportunity to become part of a collaborative and supportive team, playing a key role in delivering outstanding customer service while coordinating orders, suppliers, and logistics activities. This position offers a blend of customer service, order management, supply chain coordination, and operational support, making it ideal for someone who enjoys working in a fast-paced environment and building strong relationships with customers and internal stakeholders.
Key Responsibilities
- Manage customer accounts and act as the primary point of contact for a dedicated customer portfolio
- Process and manage customer orders from receipt through to delivery
- Handle customer enquiries and resolve issues in a professional and timely manner
- Raise and manage supplier purchase orders and stock replenishment orders
- Coordinate deliveries, transportation, and shipping documentation
- Produce customer invoices and verify supplier invoices
- Monitor and maintain accurate data across ERP and CRM systems
- Liaise closely with sales, suppliers, customers, and internal teams to ensure seamless order fulfilment
- Support Service Level Agreements (SLAs), KPIs, and quality processes
- Assist other business units during periods of high workload or absence
About You
To be successful in this role, you will have:
- Previous experience in a Customer Service, Order Management, or Supply Chain Support role
- Experience working within a distribution, logistics, manufacturing, or supply chain environment
- Strong communication and problem-solving skills
- Excellent attention to detail and organisational abilities
- The ability to manage multiple priorities and work to deadlines
- Experience using ERP, CRM, or SAP systems (or similar platforms)
- Good Microsoft Office skills, particularly Excel and Outlook
- A proactive and customer-focused approach
What's on Offer?
- Salary of £28,579 per annum
- Annual discretionary bonus scheme
- Hybrid working model (typically 3 days in the office, 2 days from home)
- 35-hour working week
- 28 days annual leave plus public holidays
- Flexible working policy and core hours arrangement
- Pension scheme
- Life assurance (4x salary)
- Employee Assistance Programme (EAP)
- Ongoing training and career development opportunities
- Flexible benefits package
This is a fantastic opportunity to join a growing international business where you'll gain exposure across customer service, commercial operations, and supply chain activities. You'll work closely with customers, suppliers, and internal teams while developing valuable operational and commercial expertise within a supportive environment. Apply today to learn more about this exciting opportunity.
Customer Service Representative in Crawley employer: LHH Recruitment Solutions Careers
Join a leading accountancy and advisory firm in Birmingham, where you will thrive in a supportive and collaborative work culture that values professional growth and development. As a Tax Advisory Manager, you'll enjoy the opportunity to manage your own client portfolio while working closely with senior stakeholders on complex projects, all within a dynamic environment that encourages innovation and excellence. With a commitment to employee well-being and a focus on delivering tailored solutions, this firm is an excellent employer for those seeking meaningful and rewarding career advancement.
Contact Details:
LHH Recruitment Solutions Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Crawley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LHH Recruitment Solutions Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LHH Recruitment Solutions Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Crawley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LHH Recruitment Solutions Careers:Your cover letter is your chance to shine! Tell us why you want to work at LHH Recruitment Solutions Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LHH Recruitment Solutions Careers!
How to prepare for a job interview at LHH Recruitment Solutions Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
