Housing Manager We are seeking an experienced Housing Manager to oversee accommodation services provided by LHG (London Hotels Group) Housing Section. You will be responsible for managing one of our housing complexes in Greater London, maintaining regular contact with council guests, addressing complaints and health and safety matters, and coordinating property repairs and maintenance. You will work with clients including people experiencing homelessness, minority groups, and people with disabilities, while line-managing housing officers, cleaning staff, and maintenance teams. Responsibilities As a Housing Manager, your main responsibilities will include: * Managing a temporary accommodation housing site * Implementing and maintaining company standards and policies * Managing breaches of company rules and regulations * Ensuring health and safety audits and fire risk assessments are completed and acted upon * Keeping site certifications up to date, including gas, electrical, and TV licences * Providing regular health and safety and fire training for staff * Maintaining site properties through inspections and repairs * Managing reception, housekeeping, and maintenance staff * Recruiting, training, supervising, and monitoring staff workloads * Managing unauthorised occupiers and challenging guest situations * Investigating and responding to client complaints * Maintaining records and preparing reports * Submitting relevant reports to Head Office * Liaising with local authorities and welfare organisations, including social workers * Building positive relationships within the community * Identifying housing needs Skills * Strong teamwork, interpersonal, and organisational skills * Sensitivity and empathy * An interest in working with diverse social groups * Excellent written and verbal communication skills * A customer-focused approach * Strong negotiation and influencing skills * Leadership skills * The ability to adapt to changing situations * Self-motivation and resilience * Problem-solving skills * Sound judgement and the ability to use initiative when making decisions * The ability to work under pressure and meet deadlines * Good IT skills * Experience in the hotel or hospitality sector is desirable
StudySmarter Expert Advice🤫
We think this is how you could land Housing Manager in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like LHG - London Hotel Group.
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Got your eye on a specific company like LHG - London Hotel Group? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit LHG - London Hotel Group's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Housing Manager role at LHG - London Hotel Group, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at LHG - London Hotel Group
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where LHG - London Hotel Group operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to LHG - London Hotel Group. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at LHG - London Hotel Group.
