At a Glance
- Tasks: Engage clients, manage leads, and support procurement processes for impactful projects.
- Company: Join WPA, a not-for-profit leader in procurement and construction services across Wales.
- Benefits: Competitive salary, generous holiday, wellbeing allowance, and private medical cover.
- Other info: Opportunity for career growth and community impact through collaboration.
- Why this job: Make a real difference in communities while developing your career in a supportive environment.
- Qualifications: Experience in client management, strong communication skills, and knowledge of public sector procurement.
The predicted salary is between 53300 - 53300 £ per year.
Join WPA, a regional leader in procurement and construction services across Wales, with a strong reputation for delivering value and impact in the public sector.
WPA, the Welsh regional business unit of LHC Procurement Group – is a not-for-profit organisation dedicated to bringing buyers and suppliers together focusing on the built environment to deliver projects across Wales efficiently and cost-effectively.
We’re looking for a motivated, client-focused
Client Support Manager with a strong understanding of public sector and/or the built environment who will focus on strengthening relationships with our partners and stakeholders across Wales.
Working closely with the Regional Director and the wider team, you will play a key role in delivering an excellent client experience, managing leads and opportunities by providing guidance and support through the procurement process.
In this pivotal role, you will support our mission of "working together to deliver better buildings, homes, and communities across Wales" by fostering collaboration, driving efficiency and helping reinvest surplus funds into community initiatives.
What you will be doing
Client Engagement & Support
- Act as the primary contact for regional clients, building long-term relationships and understanding their needs.
- Provide ongoing support to clients to ensure their procurement journey offers a value for money approach, building in social value and offering our value added services where required.
- Work and develop relationships with our Welsh Suppliers to ensure they understand framework users’ requirements.
- Promote business development opportunities, create solutions and approaches to meet client’s needs.
Business Development & Sales Support
- Generate, manage, monitor and report leads and opportunities, tracking progress using CRM systems.
- Manage and be responsible for lead conversation into opportunities while managing client relationships to support business growth.
- Achieve engagement targets, ensuring that clients are contacted regularly and responses are managed effectively and timely.
- Identify opportunities for clients that drive a value for money and assurance approach.
Project & Stakeholder Management
- Maintain regular communication with appointed companies to exchange business development information.
- Support clients and appointed companies in delivering and evidencing social value impact.
- Assist in executing regional marketing plans, attending events, exhibitions and industry seminars.
- What you need
- Proven experience in client-focused account management, sales, or business development.
- Strong communication, presentation, and negotiation skills.
- Knowledge of public sector procurement and/or the construction industry.
- Ability to work proactively in a client-focused environment.
- Experience using CRM systems (e. g., Microsoft Dynamics) and proficiency in MS Office.
- Full UK driving licence and willingness to travel across the region.
Why join us?
At LHCPG, the work we do has real impact.
We're a purpose-driven, not-for-profit organisation that helps improve lives and places across communities in the UK.
In return, you'll enjoy a supportive culture, opportunities to develop your career and a range of benefits designed to help you thrive both inside and outside of work.
Some of the benefits you’ll enjoy include
- Salary of £53,300 per annum
- £5,740 annual car allowance
- Generous employer pension contribution
- 34 days holiday, including bank holidays
- An extra day off for your birthday
- Generous employer pension contribution
- Monthly wellbeing allowance
- 1.5 days’ volunteering leave each year
- Private medical cover and health cash plan after successful completion of probation
- Enhanced family leave, retail discounts and additional lifestyle benefits after probation
And plenty more!
We will interview suitable candidates as applications are received and therefore reserve the right to close this vacancy before the advertised deadline if suitable candidates are identified.
Client Support Manager - WPA - 6-months FTC in Ystrad Mynach employer: LHC
At LHC Procurement Group, we pride ourselves on being a purpose-driven, not-for-profit organisation that genuinely impacts communities across the UK. As a Microsoft Power Platform Developer, you'll thrive in a supportive culture that prioritises employee growth and well-being, offering generous benefits such as a competitive salary, extensive holiday allowance, and opportunities for professional development, all while contributing to meaningful digital transformation projects.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Manager - WPA - 6-months FTC in Ystrad Mynach
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like LHC.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like LHC. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Client Support Manager - WPA - 6-months FTC in Ystrad Mynach
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to LHC.
How to prepare for a job interview at LHC
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in LHC's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services LHC offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
