At a Glance
- Tasks: Support IT services by handling requests and resolving incidents for customers.
- Company: Join LGT Wealth Management, a leading firm with a fresh approach to wealth management.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Dynamic workplace with a focus on innovation and personal development.
- Why this job: Kickstart your career in IT while making a real difference for clients.
- Qualifications: Positive attitude, strong communication skills, and a passion for customer service.
The predicted salary is between 25650 - 31350 £ per year.
LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein.
When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management.
Alongside the LLP we also have two other entities which focus on US and Jersey based clients.
Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham, Bristol and Manchester.
The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them.
By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients' needs.
Our mission is to create long-term value for all stakeholders.
Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business.
Belonging, respect, integrity, conviction and entrepreneurship are our core values.
As our brand recognition grows, we are fast becoming an employer of choice in our sector.
We have over £30 billion in funds under management and circa 700 staff.
Job Description
Key Responsibilities
- Receive and handle email, telephone and walk-up requests for service, from internal and external customers, following agreed procedures.
- Prioritise, diagnose, and resolve Incidents according to agreed procedures.
- Fulfilll Service Requests following documented processes and procedures.
- Perform security administration tasks, including providing access to IT resources.
- Complete IT daily checks.
- Write and update troubleshooting documentation and "How to" articles.
- Build new laptop and desktop workstations.
- Carryout desk moves, as required.
- Provide other assistance as requested by the Service Centre & Delivery Manager.
Requirements
Key skills, competencies and attributes
- Have a positive can-do attitude to learn new things and take on exciting challenges.
- Excellent approach to Customer Service.
- Strong time management and organisational skills.
- Excellent written and verbal communication skills.
Desirable Technical Requirements
- Knowledge of Apple i OS devices.
- Knowledge of information security concepts and risks.
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Trainee IT Support Analyst in London employer: lgt
LGT Wealth Management UK LLP is an exceptional employer, offering a dynamic work environment in the heart of London, where innovation and client-centric values thrive. With a strong emphasis on personal development and a culture that fosters respect and integrity, employees are encouraged to contribute ideas that drive the business forward. The company not only provides competitive benefits but also presents unique opportunities for growth within a prestigious organisation backed by the Princely Family of Liechtenstein.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee IT Support Analyst in London
✨Get Involved in IT Communities
Join local IT meetups or online communities geared towards consulting. Being part of these networking circles can help you learn about upcoming trainee roles at companies like lgt and gain insider tips from current consultants.
✨Leverage University Career Services
If you’re still in school, tap into your university's career centre. They often have exclusive links to internships and trainee programs. Many firms, including lgt, collaborate with universities to find fresh talent.
✨Show Off Your Projects
Create a portfolio that showcases your technical skills or consulting projects. Even if you haven’t had formal work experience, personal projects or coursework can make you stand out when applying for a trainee position at lgt.
✨Apply Early and Often
Trainee positions can be highly competitive, so keep an eye on different platforms, including our website, for openings at lgt. Don’t hesitate to apply for multiple roles; it’s all about getting your foot in the door!
We think you need these skills to ace Trainee IT Support Analyst in London
Some tips for your application 🫡
Show Off Your Tech Savvy:In IT consulting, demonstrating a solid understanding of tech trends and tools is super important. Make sure your CV highlights relevant coursework, any tech-related projects, or even certifications you might have — they could really set you apart. Don't forget to include your proficiency in software or programming languages that are commonly used in the industry!
Tailor That Cover Letter!:For a trainee role, your cover letter is your chance to show your enthusiasm and eagerness to learn. Mention what draws you to lgt specifically and how the role will help you grow in the field of IT consulting. Keep it personal and reflect your passion for tech and consulting!
Highlight Team Projects:IT consulting isn't just about technical skills; it's a lot about teamwork too! If you've worked on group projects at university or during internships, make sure to mention them. Describe your role, what tools you used, and any outcomes — this will show you can collaborate effectively on tech solutions.
Prepare Your Portfolio:Although you might not have a ton of experience yet, don’t shy away from showcasing what you’ve worked on. If you’ve done any relevant projects, whether for coursework or personal interests, compile them into a digital portfolio. Include links in your application so we can easily check out your work — it’ll give us a glimpse of your potential!
How to prepare for a job interview at lgt
✨Nail Your Technical Knowledge
In IT consulting, you'll want to demonstrate a solid grasp of both technical concepts and consultancy methods. Be prepared to tackle some technical questions on software, networking, or project management tools relevant to the position. Brush up on popular frameworks and methodologies like Agile and ITIL — these are often the bread and butter of conversations in this field.
✨Show Your Problem-Solving Skills
Consulting is all about finding solutions for clients, so expect situational questions that test your analytical thinking. Think of past experiences, even if it’s from university projects or group work, where you solved a technical challenge or improved a process. Show how you approach problems methodically—it’s all about showcasing your thought process.
✨Sizzle Your Motivation
As a trainee in IT consulting, the main thing they're looking for is your potential and willingness to learn. Be ready to explain why this role excites you, and how it aligns with your career aspirations. Talk about your passion for technology and how you see yourself growing in the company. They want to invest in someone who’s enthusiastic and eager to take on challenges.
✨Master Your Portfolio Presentation
Even for a trainee role, having a portfolio or examples of relevant work can set you apart. Whether it’s projects from your coursework or personal tech initiatives, be ready to discuss these and how they've equipped you with valuable IT consulting skills. If you’ve completed any team projects, explaining your specific contributions can paint a clear picture of your collaborative approach.
