At a Glance
- Tasks: Lead service management, improve processes, and support IT operations.
- Company: Join LGT Wealth Management, a prestigious firm owned by the Princely Family of Liechtenstein.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Be part of a culture that values integrity, respect, and continuous improvement.
- Why this job: Make a real impact in a dynamic team focused on client-first service.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 29700 - 36300 £ per year.
LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein.
When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management.
Alongside the LLP we also have two other entities which focus on US and Jersey based clients.
Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham, Bristol and Manchester.
The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them.
By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients' needs.
Our mission is to create long-term value for all stakeholders.
Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business.
Belonging, respect, integrity, conviction and entrepreneurship are our core values.
As our brand recognition grows, we are fast becoming an employer of choice in our sector.
We have over £30 billion in funds under management and circa 700 staff.
Job Description
Key Responsibilities
- Service Management and Operational Governance
- Lead the Change Advisory Board (CAB), with support from the Service Delivery & Support Manager when required.
- Act as Major Incident Manager when required, ensuring major incidents are responded to, managed and resolved in accordance with the relevant process.
- Understand and work within the Incident, Service Request, Major Incident, Problem and Identity & Access Management processes.
- Work with our parent company, LGT Group, to maintain and continually improve ITIL processes.
- Support internal and external audit activit ies.
- Service Improvement and Business Engagement
- Maintain and drive the department's Continual Service Improvement activity, identifying and delivering opportunities to improve service quality, efficiency and user experience.
- Work with LGT Group to streamline processes and strengthen working relationships across teams.
- Run service reviews with business stakeholders, reporting on service performance, issues, improvements and actions.
- Access and Employee Lifecycle Management
- Ensure joiner, leaver and transfer activities are completed accurately, promptly and in line with relevant processes.
- Project and Change Delivery
- Assist with change projects and requests as directed by the Service Delivery & Support Manager.
- Support and manage projects as required by the Service Delivery & Support Manager.
- Cover and Team Support
- Provide cover for the Service Delivery & Support Manager during periods of absence.
- Provide additional support and assistance as required by the Service Delivery & Support Manager.
Requirements
- Key Skills and Competency Requirements
- Communication and Relationship Skills
- Strong interpersonal skills, with the ability to build effective relationships with colleagues, stakeholders and service partners.
- Excellent verbal and written communication skills.
- Ability to communicate clearly and professionally with both technical and non-technical audiences.
- Customer and Service Focus
- Strong customer service approach, with a commitment to delivering a high-quality experience.
- Service-focused mindset, with an understanding of the importance of responsive, reliable and user-centred IT support.
- Drive to continually improve the customer experience.
- Organisation and Delivery
- Strong time-management and organisational skills, with the ability to manage competing priorities effectively.
- Demonstrable attention to detail and commitment to producing accurate work.
- Continuous Improvement
- Ability to identify and contribute to service improvement opportunities.
- Proactive approach to improving processes, service quality and operational efficiency.
Experience
- Demonstrable experience working in ITIL-aligned organisations, with a sound understanding of service management principles, governance, and the IT service lifecycle.
- Proven ability to apply ITIL processes , including incident, problem, change, request, and service-level management , to support consistent, high-quality service delivery and continual improvement .
- Contact Information
For any further information please do not hesitate to contact us.
- LGT Wealth Management UK LLP Human Resources
- Nicola Swatton
- #J-18808-Ljbffr
Service Delivery Analyst - 12 month FTC in London employer: lgt
LGT Wealth Management UK LLP is an exceptional employer, offering a dynamic work environment in the heart of London, where innovation and client-centric values thrive. With a strong emphasis on personal development and a culture that fosters respect and integrity, employees are encouraged to contribute ideas that drive the business forward. The company not only provides competitive benefits but also presents unique opportunities for growth within a prestigious organisation backed by the Princely Family of Liechtenstein.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Analyst - 12 month FTC in London
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like lgt. Don’t underestimate word-of-mouth – it’s massive in our field!
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As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
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✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at lgt.
We think you need these skills to ace Service Delivery Analyst - 12 month FTC in London
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at lgt and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at lgt
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like lgt will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to lgt.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at lgt.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at lgt. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
