At a Glance
- Tasks: Lead service management and improve IT processes while ensuring top-notch customer support.
- Company: Join LGT Wealth Management, a trusted name in wealth management with a unique culture.
- Benefits: Enjoy competitive pay, a supportive environment, and opportunities for professional growth.
- Other info: Be part of a diverse team that values integrity, respect, and innovation.
- Why this job: Make a real impact by enhancing service quality and user experience in a dynamic team.
- Qualifications: Experience in ITIL processes and strong communication skills are essential.
The predicted salary is between 33075 - 40425 £ per year.
LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. Our aim is to offer a fresh approach to wealth management. Alongside the LLP, we also have two other entities which focus on US and Jersey based clients. Our head office is based in London; however, we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values. We have over £29 billion in funds under management and circa 700 staff.
Key Responsibilities
- Lead the Change Advisory Board (CAB), with support from the Service Delivery & Support Manager when required.
- Act as Major Incident Manager when required, ensuring major incidents are responded to, managed and resolved in accordance with the relevant process.
- Understand and work within the Incident, Service Request, Major Incident, Problem and Identity & Access Management processes.
- Work with our parent company, LGT Group, to maintain and continually improve ITIL processes.
- Support internal and external audit activities.
- Maintain and drive the department’s Continual Service Improvement activity, identifying and delivering opportunities to improve service quality, efficiency and user experience.
- Run service reviews with business stakeholders, reporting on service performance, issues, improvements and actions.
- Ensure joiner, leaver and transfer activities are completed accurately, promptly and in line with relevant processes.
- Assist with change projects and requests as directed by the Service Delivery & Support Manager.
- Provide cover for the Service Delivery & Support Manager during periods of absence.
Your profile
Key Skills and Competency Requirements
- Strong interpersonal skills, with the ability to build effective relationships with colleagues, stakeholders and service partners.
- Excellent verbal and written communication skills.
- Strong customer service approach, with a commitment to delivering a high-quality experience.
- Strong time-management and organisational skills, with the ability to manage competing priorities effectively.
- Demonstrable experience working in ITIL-aligned organisations, with a sound understanding of service management principles, governance, and the IT service lifecycle.
Service Delivery Analyst - 12 month FTC employer: LGT Vestra LLP
LGT Wealth Management UK LLP is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets finance. Our collaborative culture fosters professional growth through continuous learning opportunities and exposure to cutting-edge financial applications. Employees enjoy a supportive atmosphere that values work-life balance, making it an ideal place for those seeking meaningful and rewarding careers in IT application support.
