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- Tasks: Support clients and staff with tech queries, ensuring smooth service delivery.
- Company: Join LGT Wealth Management, a trusted name in wealth management with a unique culture.
- Benefits: Gain hands-on experience, develop new skills, and enjoy a supportive work environment.
- Why this job: Be the face of technology, making a real difference for clients and colleagues.
- Qualifications: Positive attitude, strong customer service skills, and good communication abilities.
- Other info: Dynamic role with opportunities for growth in a collaborative team.
The predicted salary is between 30000 - 42000 £ per year.
LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. Our aim is to offer a fresh approach to wealth management. We have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol, with our head office based in London. Our mission is to create long-term value for all stakeholders, encouraging individuals to generate, develop and implement ideas that strengthen our business. Our core values are belonging, respect, integrity, conviction, and entrepreneurship.
Business Unit: Our ambitious growth strategy is underpinned by our commitment to enhance the client experience and deliver market-leading personalised Wealth Management. We are embracing digital technology to help us achieve this ambition. Our Technology team is central to achieving this ambition, responsible for Software Development, Infrastructure, DevOps and Automation, and Service Delivery.
Brief Role Objective: LGT Wealth Management is focused on delivering great experiences for clients and staff by using technology in creative ways. The Service Centre provides essential support to our business and customers. Our Trainee Service Centre analysts provide high-quality support to employees in our UK and Channel Island offices as well as to clients using our online portal and mobile apps. The role provides the opportunity to work with enterprise-grade financial systems and develop new skills on the job.
Key Responsibilities:
- Receive and handle email, telephone and walk-up requests for service from internal and external customers, following agreed procedures.
- Prioritise, diagnose, and resolve Incidents according to agreed procedures.
- Fulfill Service Requests following documented processes and procedures.
- Perform security administration tasks, including providing access to IT resources.
- Complete IT daily checks.
- Write and update troubleshooting documentation and “How to” articles.
- Build new laptop and desktop workstations.
- Carry out desk moves, as required.
- Provide other assistance as requested by the Service Centre & Delivery Manager.
Your profile Key skills, competencies and attributes:
- Have a positive can-do attitude to learn new things and take on exciting challenges.
- Excellent approach to Customer Service.
- Strong time management and organisational skills.
- Excellent written and verbal communication skills.
Desirable Technical Requirements:
- Knowledge of Apple iOS devices.
- Knowledge of information security concepts and risks.
Interested in the role? Complete the online application. We look forward to getting to know you.
Service Centre Analyst (6 month FTC) employer: LGT Vestra LLP
Contact Detail:
LGT Vestra LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Analyst (6 month FTC)
✨Tip Number 1
Network like a pro! Reach out to current employees at LGT Wealth Management on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Centre Analyst role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding LGT's values and mission. Think about how your skills align with their focus on client-first service and technology. Show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing top-notch support, consider role-playing common scenarios you might face. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at LGT Wealth Management. Good luck!
We think you need these skills to ace Service Centre Analyst (6 month FTC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the key skills and values mentioned in the job description. We want to see how you align with our mission of putting clients first and embracing technology.
Show Off Your Communication Skills: Since excellent written communication is a must, take the time to proofread your application. Clear and concise writing will show us that you can communicate effectively, which is crucial for the Service Centre Analyst role.
Highlight Your Customer Service Experience: We’re all about providing great experiences, so don’t forget to showcase any previous customer service roles or experiences. Let us know how you’ve gone above and beyond to help others!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at LGT Vestra LLP
✨Know the Company Inside Out
Before your interview, take some time to research LGT Wealth Management. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Service Centre Analyst, excellent customer service is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your positive attitude and willingness to learn, as these traits align with the company's culture.
✨Brush Up on Technical Knowledge
Familiarise yourself with Apple iOS devices and basic information security concepts. Even if you're not an expert, showing that you have a foundational understanding can set you apart. Be ready to discuss how you would approach troubleshooting common tech issues.
✨Practice Clear Communication
Since the role requires excellent written and verbal communication skills, practice articulating your thoughts clearly. You might be asked to explain technical concepts or processes, so being able to communicate effectively will demonstrate your suitability for the role.
