At a Glance
- Tasks: Lead service management and improve operational processes in a dynamic environment.
- Company: Join LGT Wealth Management, a trusted name in wealth management with a unique culture.
- Benefits: Enjoy a competitive salary, professional development, and a supportive work culture.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing service quality and user experience.
- Qualifications: Experience in ITIL processes and strong communication skills are essential.
The predicted salary is between 37800 - 46200 £ per year.
LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. Our aim is to offer a fresh approach to wealth management. We have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values.
Key Responsibilities
- Service Management and Operational Governance
- Lead the Change Advisory Board (CAB), with support from the Service Delivery & Support Manager when required.
- Act as Major Incident Manager when required, ensuring major incidents are responded to, managed and resolved in accordance with the relevant process.
- Understand and work within the Incident, Service Request, Major Incident, Problem and Identity & Access Management processes.
- Work with our parent company, LGT Group, to maintain and continually improve ITIL processes.
- Support internal and external audit activities.
- Service Improvement and Business Engagement
- Maintain and drive the department’s Continual Service Improvement activity, identifying and delivering opportunities to improve service quality, efficiency and user experience.
- Work with LGT Group to streamline processes and strengthen working relationships across teams.
- Run service reviews with business stakeholders, reporting on service performance, issues, improvements and actions.
- Access and Employee Lifecycle Management
- Ensure joiner, leaver and transfer activities are completed accurately, promptly and in line with relevant processes.
- Project and Change Delivery
- Assist with change projects and requests as directed by the Service Delivery & Support Manager.
- Support and manage projects as required by the Service Delivery & Support Manager.
- Cover and Team Support
- Provide cover for the Service Delivery & Support Manager during periods of absence.
- Provide additional support and assistance as required by the Service Delivery & Support Manager.
Your profile
Key Skills and Competency Requirements
- Communication and Relationship Skills
- Strong interpersonal skills, with the ability to build effective relationships with colleagues, stakeholders and service partners.
- Excellent verbal and written communication skills.
- Ability to communicate clearly and professionally with both technical and non-technical audiences.
- Customer and Service Focus
- Strong customer service approach, with a commitment to delivering a high-quality experience.
- Service-focused mindset, with an understanding of the importance of responsive, reliable and user-centred IT support.
- Drive to continually improve the customer experience.
- Organisation and Delivery
- Strong time-management and organisational skills, with the ability to manage competing priorities effectively.
- Demonstrable attention to detail and commitment to producing accurate work.
- Ability to identify and contribute to service improvement opportunities.
- Proactive approach to improving processes, service quality and operational efficiency.
- Experience
- Demonstrable experience working in ITIL-aligned organisations, with a sound understanding of service management principles, governance, and the IT service lifecycle.
- Proven ability to apply ITIL processes, including incident, problem, change, request, and service-level management, to support consistent, high-quality service delivery and continual improvement.
Discover more about LGT Wealth Management
A place for people from all walks of life: our unique culture and values are what make our company stand out from other firms. At LGT, we offer more than investment expertise - we bring a legacy of trust and long-term thinking shaped by the values of the Princely Family of Liechtenstein.
Service Delivery Analyst - 12 month FTC in London employer: LGT Vestra LLP
LGT Wealth Management UK LLP is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets finance. Our collaborative culture fosters professional growth through continuous learning opportunities and exposure to cutting-edge financial applications. Employees enjoy a supportive atmosphere that values work-life balance, making it an ideal place for those seeking meaningful and rewarding careers in IT application support.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Analyst - 12 month FTC in London
✨Join Financial Networking Events
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We think you need these skills to ace Service Delivery Analyst - 12 month FTC in London
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
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Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at LGT Vestra LLP. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give LGT Vestra LLP confidence in your short-term commitment to the role.
How to prepare for a job interview at LGT Vestra LLP
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with LGT Vestra LLP.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
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For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure LGT Vestra LLP that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
