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- Tasks: Provide top-notch support to clients and staff using innovative technology.
- Company: Join a prestigious wealth management firm with a focus on client-first values.
- Benefits: Gain hands-on experience, develop new skills, and enjoy a supportive work culture.
- Why this job: Be the face of tech support in a dynamic environment and make a real impact.
- Qualifications: Positive attitude, strong customer service skills, and a willingness to learn.
- Other info: Exciting growth opportunities in a collaborative and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. Our aim was to offer a fresh approach to wealth management. Alongside the LLP, we also have two other entities which focus on US and Jersey based clients. Our head office is based in London; however, we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients' needs. Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff.
Business Unit: Our ambitious growth strategy is underpinned by our commitment to enhance the client experience and deliver market leading personalised Wealth Management. We are embracing digital technology to help us achieve this ambition. Our Technology team, co-located with our business in the heart of the City of London, is central to achieving this ambition. We are investing in a modern technology stack, adopting a product-based approach to development, and delivering solutions through an agile framework. Our Technology team is responsible for:
- Software Development
- Infrastructure
- DevOps and Automation
- Service Delivery
Brief Role Objective: LGT Wealth Management is strongly focused on delivering great experiences for clients and staff by using technology in creative and engaging ways. As the face of the Technology Department, the Service Centre provides essential support to our business and customers. Our Trainee Service Centre analysts provide high quality support to employees in our UK and channel island offices as well as to clients using our online portal and mobile apps. The role provides the opportunity to work with enterprise-grade financial systems and develop new skills on the job.
Key Responsibilities:
- Receive and handle email, telephone and walk-up requests for service, from internal and external customers, following agreed procedures.
- Prioritise, diagnose, and resolve Incidents according to agreed procedures.
- Fulfill Service Requests following documented processes and procedures.
- Perform security administration tasks, including providing access to IT resources.
- Complete IT daily checks.
- Write and update troubleshooting documentation and 'How to' articles.
- Build new laptop and desktop workstations.
- Carry out desk moves, as required.
- Provide other assistance as requested by the Service Centre & Delivery Manager.
Your profile:
- Have a positive can-do attitude to learn new things and take on exciting challenges.
- Excellent approach to Customer Service.
- Strong time management and organisational skills.
- Excellent written and verbal communication skills.
Desirable Technical Requirements:
- Knowledge of Apple iOS devices.
- Knowledge of information security concepts and risks.
Interested in the role? Complete the online application. We look forward to getting to know you.
Discover more about LGT Wealth Management.
Employee Value Proposition: A place for people from all walks of life: our unique culture and values are what make our company stand out from other firms. At LGT, we offer more than investment expertise - we bring a legacy of trust and long-term thinking shaped by the values of the Princely Family of Liechtenstein. Discover the people and principles behind our client-first approach.
Service Centre Analyst in England employer: LGT Vestra LLP
Contact Detail:
LGT Vestra LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Analyst in England
✨Tip Number 1
Get to know the company! Research LGT Wealth Management and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing top-notch support, think of examples from your past experiences where you've gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to demonstrate your tech-savviness! Brush up on your knowledge of Apple iOS devices and any relevant IT skills. Showing that you can handle tech issues with ease will definitely give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our team at LGT Wealth Management.
We think you need these skills to ace Service Centre Analyst in England
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to join our team and contribute to our mission of delivering great experiences for clients.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Service Centre Analyst role. We love seeing candidates who take the time to connect their background with what we do at LGT Wealth Management.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively – it’s all about making a great first impression!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at LGT Vestra LLP
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Centre Analyst. Familiarise yourself with the key responsibilities and the technology stack mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent support, be ready to share examples of how you've delivered great customer service in the past. Think of specific situations where you resolved issues or helped clients, as this will demonstrate your ability to handle requests effectively.
✨Prepare for Technical Questions
Brush up on your knowledge of Apple iOS devices and information security concepts. You might be asked technical questions during the interview, so being prepared will show that you have the necessary skills and are eager to learn more.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, the tools they use, or how they measure success in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
