Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to manage critical software applications and ensure smooth operations.
- Company: Join LGT Wealth Management, a prestigious firm owned by the Princely Family of Liechtenstein.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a forward-thinking team embracing digital technology in wealth management.
- Qualifications: Proven leadership skills and technical expertise in application support required.
- Other info: Flexibility needed for occasional out-of-hours work; apply online to join our mission.
The predicted salary is between 60000 - 84000 £ per year.
LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities which focus on US and Jersey based clients. Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients’ needs.
Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff.
Business Unit:
Our ambitious growth strategy is underpinned by our commitment to enhance the client experience and deliver market leading personalised Wealth Management. We are embracing digital technology to help us achieve this ambition.
Our Technology team, co-located with our business in the heart of the City of London, is central to achieving this ambition. We are investing in a modern technology stack, adopting a product-based approach to development, and delivering solutions through an agile framework.
Our Technology team is responsible for:
- Software Development
- Infrastructure
- DevOps and Automation
- Service Delivery
Brief Role Objective:
The Application Support Manager is responsible for managing the provision of business critical software applications to enable the operation of LGT Wealth Management. The role includes management of a team of technical experts. The role has a broad remit including responsibility for the operation of strategic applications, project delivery and contribution to the broader IT strategy.
Key Responsibilities:
- Lead, manage, and develop the application support team to ensure high performance and continuous growth.
- Allocate resources effectively to meet service demands and project requirements.
- Service Operations & Incident Management
- Oversee the resolution of application-related incidents, service requests, and problems within agreed SLAs.
- Act as the escalation point for critical application issues and act as a major incident manager.
- Application Lifecycle Support
- Ensure effective support for applications throughout their lifecycle, including deployment, maintenance, and decommissioning.
- Collaborate with development, product and project teams to ensure smooth transitions from project to support.
- Stakeholder Engagement
- Maintain strong relationships with business users, Technology teams, and third-party vendors to ensure service alignment and satisfaction.
- Communicate service performance, risks, and improvement plans to stakeholders regularly.
- Process Improvement & Governance
- Drive continuous improvement initiatives to enhance support processes, tools, and documentation.
- Ensure compliance with ITIL practices and internal governance standards.
- Ensure staff understand and apply all policies and procedures, keeping up to date with all internal compliance courses.
- Monitoring & Reporting
- Monitor application performance and support metrics, identifying trends and areas for improvement.
- Produce regular reports on service performance, incident trends, and team productivity.
- Change & Release Support
- Support the planning and execution of application changes and releases, ensuring minimal disruption to services.
- Participate in change advisory boards (CAB).
- Knowledge Management
- Ensure the creation and maintenance of knowledge base articles, runbooks, and support documentation.
- Promote knowledge sharing within the team to improve efficiency and reduce resolution times.
- Flexibility & Additional Responsibilities
- The nature of the role requires some work outside of normal business hours including weekends, evenings and public holidays.
- Perform other duties as assigned by Head of Service Delivery.
Your profile
Key Skills and Technical Requirements:
- Leadership & Team Management
- Proven experience leading and developing high-performing support teams.
- Ability to motivate, coach, and mentor team members to achieve service excellence.
- Technical Expertise
- Strong understanding of applications, databases and integration technologies.
- Familiarity with ITIL practices and service management tools.
- Incident & Problem Management
- Skilled in managing major incidents, root cause analysis, and overseeing long-term fixes.
- Experience in creating and maintaining support documentation and knowledge bases.
- Stakeholder Communication
- Excellent communication skills with the ability to translate technical issues into business language.
- Strong relationship building skills with internal teams, vendors, and business stakeholders.
- Service Delivery & Continuous Improvement
- Experience in driving service improvements and optimising support processes.
- Ability to monitor KPIs and SLAs and take proactive steps to ensure targets are met.
- Change Management
- Experience supporting application changes, releases, and deployments in a controlled environment.
- Ability to collaborate with project teams to ensure smooth transition into support.
- Understanding of data protection, security standards, cyber security concepts and compliance requirements.
- Ability to assess and mitigate risks related to application support and service delivery.
- Customer Focus
- Strong commitment to delivering high-quality support and enhancing user satisfaction.
- Ability to manage expectations and resolve conflicts effectively.
Interested in the role? Complete the online application. We look forward to getting to know you.
Discover more about LGT Wealth Management
A message from our CEO
Ben Snee, Chief Executive Officer welcomes you to LGT Wealth Management. Hear more about our commitment to sustainability and what makes LGT a great place to work.
Our company
Company news
#J-18808-Ljbffr
Application Support Manager employer: LGT Vestra LLP
Contact Detail:
LGT Vestra LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Manager
✨Tip Number 1
Familiarise yourself with ITIL practices and service management tools, as these are crucial for the Application Support Manager role. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to best practices in service delivery.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and developed high-performing teams in the past. Be ready to discuss specific challenges you faced and how you motivated your team to achieve excellence.
✨Tip Number 3
Build a solid understanding of application lifecycle support and incident management. Be prepared to discuss your experience with major incidents and how you've implemented long-term fixes, as this will be key in demonstrating your technical expertise.
✨Tip Number 4
Engage with current trends in digital technology and how they can enhance client experiences in wealth management. Being knowledgeable about the latest advancements will show your proactive approach and alignment with the company's growth strategy.
We think you need these skills to ace Application Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support and team management. Use keywords from the job description to demonstrate that you meet the key skills and technical requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership abilities and technical expertise. Mention specific examples of how you've driven service improvements or managed incidents in previous roles.
Showcase Your Communication Skills: In your application, emphasise your ability to communicate complex technical issues in a way that stakeholders can understand. This is crucial for the role, so provide examples of past experiences where you've successfully done this.
Highlight Continuous Improvement Initiatives: Discuss any initiatives you've led that improved processes or tools in your previous roles. This aligns with the company's focus on continuous improvement and will show that you are proactive in enhancing service delivery.
How to prepare for a job interview at LGT Vestra LLP
✨Showcase Your Leadership Skills
As an Application Support Manager, you'll need to demonstrate your ability to lead and develop high-performing teams. Prepare examples of how you've motivated and coached team members in the past, and be ready to discuss your leadership style.
✨Understand the Technical Landscape
Familiarise yourself with the applications, databases, and integration technologies relevant to the role. Be prepared to discuss your technical expertise and how it aligns with the company's needs, especially regarding ITIL practices and service management tools.
✨Communicate Effectively
Excellent communication skills are crucial for this position. Practice translating complex technical issues into business language, and think of examples where you've successfully built relationships with stakeholders, vendors, and internal teams.
✨Emphasise Continuous Improvement
The role requires a focus on service delivery and process optimisation. Be ready to share your experiences in driving service improvements, monitoring KPIs, and ensuring compliance with governance standards. Highlight any initiatives you've led that resulted in enhanced support processes.