At a Glance
- Tasks: Lead service management and improve IT processes for a dynamic wealth management firm.
- Company: Join LGT Wealth Management, a prestigious firm owned by the Princely Family of Liechtenstein.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Be part of a culture that values integrity, respect, and innovation.
- Why this job: Make a real impact on service delivery while working with a talented team.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 33075 - 40425 £ per year.
LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. Our aim is to offer a fresh approach to wealth management. Alongside the LLP, we also have two other entities which focus on US and Jersey based clients. Our head office is based in London; however, we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values.
Key Responsibilities:
- Service Management and Operational Governance
- Lead the Change Advisory Board (CAB), with support from the Service Delivery & Support Manager when required.
- Act as Major Incident Manager when required, ensuring major incidents are responded to, managed and resolved in accordance with the relevant process.
- Understand and work within the Incident, Service Request, Major Incident, Problem and Identity & Access Management processes.
- Work with our parent company, LGT Group, to maintain and continually improve ITIL processes.
- Support internal and external audit activities.
- Service Improvement and Business Engagement
- Maintain and drive the department’s Continual Service Improvement activity, identifying and delivering opportunities to improve service quality, efficiency and user experience.
- Work with LGT Group to streamline processes and strengthen working relationships across teams.
- Run service reviews with business stakeholders, reporting on service performance, issues, improvements and actions.
- Access and Employee Lifecycle Management
- Ensure joiner, leaver and transfer activities are completed accurately, promptly and in line with relevant processes.
- Project and Change Delivery
- Assist with change projects and requests as directed by the Service Delivery & Support Manager.
- Support and manage projects as required by the Service Delivery & Support Manager.
- Cover and Team Support
- Provide cover for the Service Delivery & Support Manager during periods of absence.
- Provide additional support and assistance as required by the Service Delivery & Support Manager.
Your profile:
Key Skills and Competency Requirements:
- Communication and Relationship Skills
- Strong interpersonal skills, with the ability to build effective relationships with colleagues, stakeholders and service partners.
- Excellent verbal and written communication skills.
- Ability to communicate clearly and professionally with both technical and non-technical audiences.
- Customer and Service Focus
- Strong customer service approach, with a commitment to delivering a high-quality experience.
- Service-focused mindset, with an understanding of the importance of responsive, reliable and user-centred IT support.
- Drive to continually improve the customer experience.
- Organisation and Delivery
- Strong time-management and organisational skills, with the ability to manage competing priorities effectively.
- Demonstrable attention to detail and commitment to producing accurate work.
- Ability to identify and contribute to service improvement opportunities.
- Proactive approach to improving processes, service quality and operational efficiency.
- Experience
- Demonstrable experience working in ITIL-aligned organisations, with a sound understanding of service management principles, governance, and the IT service lifecycle.
- Proven ability to apply ITIL processes, including incident, problem, change, request, and service-level management, to support consistent, high-quality service delivery and continual improvement.
Service Delivery Analyst - 12 month FTC employer: LGT Group
LGT Wealth Management UK LLP is an exceptional employer, offering a dynamic work environment in the heart of London, where innovation and client-centric values thrive. With a strong emphasis on personal development and a culture that fosters respect and integrity, employees are encouraged to grow their skills and contribute ideas that drive the business forward. Joining our team means being part of a prestigious organisation backed by the Princely Family of Liechtenstein, with access to a wealth of resources and opportunities for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Analyst - 12 month FTC
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like LGT Group.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like LGT Group might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Service Delivery Analyst - 12 month FTC
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at LGT Group will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at LGT Group. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give LGT Group confidence in your short-term commitment to the role.
How to prepare for a job interview at LGT Group
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with LGT Group.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure LGT Group that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
