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- Tasks: Provide top-notch support to clients and staff using tech in creative ways.
- Company: Join a prestigious wealth management firm owned by the Princely Family of Liechtenstein.
- Benefits: Gain hands-on experience, develop new skills, and enjoy a supportive work culture.
- Why this job: Be the face of technology, making a real impact on client experiences.
- Qualifications: Positive attitude, strong communication skills, and a passion for customer service.
- Other info: Opportunity to work with enterprise-grade systems and grow your career.
The predicted salary is between 30000 - 42000 £ per year.
LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT. Our aim is to offer a fresh approach to wealth management. We have a presence in London, Edinburgh, Jersey, Leeds, Birmingham, and Bristol. Our mission is to create long-term value for all stakeholders, and our culture encourages individuals to generate, develop, and implement ideas which will strengthen our business.
Business Unit: Our ambitious growth strategy is underpinned by our commitment to enhance the client experience and deliver market-leading personalised Wealth Management. We are investing in a modern technology stack, adopting a product-based approach to development, and delivering solutions through an agile framework.
Brief Role Objective: LGT Wealth Management is focused on delivering great experiences for clients and staff by using technology in creative and engaging ways. The Service Centre provides essential support to our business and customers. Our Trainee Service Centre analysts provide high-quality support to employees in our UK and Channel Island offices as well as to clients using our online portal and mobile apps.
Key Responsibilities:
- Receive and handle email, telephone, and walk-up requests for service from internal and external customers, following agreed procedures.
- Prioritise, diagnose, and resolve incidents according to agreed procedures.
- Fulfil service requests following documented processes and procedures.
- Perform security administration tasks, including providing access to IT resources.
- Complete IT daily checks.
- Write and update troubleshooting documentation and “How to” articles.
- Build new laptop and desktop workstations.
- Carry out desk moves, as required.
- Provide other assistance as requested by the Service Centre & Delivery Manager.
Your profile Key skills, competencies and attributes:
- Have a positive can-do attitude to learn new things and take on exciting challenges.
- Excellent approach to customer service.
- Strong time management and organisational skills.
- Excellent written and verbal communication skills.
Desirable Technical Requirements:
- Knowledge of Apple iOS devices.
- Knowledge of information security concepts and risks.
Do you feel addressed? Then simply fill out the online application. We look forward to getting to know you.
Service Centre Analyst (6 month FTC) employer: LGT Group
Contact Detail:
LGT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Analyst (6 month FTC)
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into LGT Wealth Management's values and mission. Understanding their focus on client experience and technology will help you tailor your responses and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to customer service and technical support. Think about how you can showcase your positive attitude and problem-solving skills, as these are key for a Service Centre Analyst.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows you're engaged and eager to learn more about how you can contribute to their ambitious growth strategy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about us and what we stand for before you step into the interview room.
We think you need these skills to ace Service Centre Analyst (6 month FTC)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We love candidates who are excited about the opportunity to work with us and contribute to our mission of delivering great client experiences.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the key responsibilities mentioned in the job description. We want to see how you can bring value to our team!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at LGT Group
✨Know the Company Inside Out
Before your interview, take some time to research LGT Wealth Management. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the company.
✨Showcase Your Customer Service Skills
As a Service Centre Analyst, excellent customer service is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your positive attitude and willingness to learn, as these traits align with the company's culture.
✨Brush Up on Technical Knowledge
Familiarise yourself with Apple iOS devices and basic information security concepts. Even if you’re not an expert, showing that you have a foundational understanding will impress the interviewers and demonstrate your commitment to the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, the technology stack, or the company’s growth strategy. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.
