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- Tasks: Lead a dynamic team to manage critical software applications and enhance client experiences.
- Company: Join LGT Wealth Management, a prestigious firm with a focus on innovation and client-first service.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact in wealth management while developing your leadership skills in a supportive environment.
- Qualifications: Experience in team management and a strong understanding of application support is essential.
- Other info: Be part of a culture that values integrity, respect, and continuous improvement.
The predicted salary is between 48000 - 72000 £ per year.
LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. Our aim was to offer a fresh approach to wealth management. Our head office is based in London; however, we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business. Belonging, respect, integrity, conviction and entrepreneurship are our core values.
Business Unit:
Our ambitious growth strategy is underpinned by our commitment to enhance the client experience and deliver market leading personalised Wealth Management. We are embracing digital technology to help us achieve this ambition. Our Technology team is responsible for:
- Software Development
- Infrastructure
- DevOps and Automation
- Service Delivery
Brief Role Objective:
The Application Support Manager is responsible for managing the provision of business critical software applications to enable the operation of LGT Wealth Management. The role includes management of a team of technical experts. The role has a broad remit including responsibility for the operation of strategic applications, project delivery and contribution to the broader IT strategy.
Key Responsibilities:
- Lead, manage, and develop the application support team to ensure high performance and continuous growth.
- Allocate resources effectively to meet service demands and project requirements.
- Oversee the resolution of application-related incidents, service requests, and problems within agreed SLAs.
- Act as the escalation point for critical application issues and act as a major incident manager.
- Ensure effective support for applications throughout their lifecycle, including deployment, maintenance, and decommissioning.
- Collaborate with development, product and project teams to ensure smooth transitions from project to support.
- Maintain strong relationships with business users, Technology teams, and third-party vendors to ensure service alignment and satisfaction.
- Communicate service performance, risks, and improvement plans to stakeholders regularly.
- Drive continuous improvement initiatives to enhance support processes, tools, and documentation.
- Ensure compliance with ITIL practices and internal governance standards.
- Monitor application performance and support metrics, identifying trends and areas for improvement.
- Support the planning and execution of application changes and releases, ensuring minimal disruption to services.
- Ensure the creation and maintenance of knowledge base articles, runbooks, and support documentation.
- Promote knowledge sharing within the team to improve efficiency and reduce resolution times.
- Perform other duties as assigned by Head of Service Delivery.
Your profile:
Key Skills and Technical Requirements:
- Proven experience leading and developing high-performing support teams.
- Strong understanding of applications, databases and integration technologies.
- Skilled in managing major incidents, root cause analysis, and overseeing long-term fixes.
- Excellent communication skills with the ability to translate technical issues into business language.
- Experience in driving service improvements and optimising support processes.
- Experience supporting application changes, releases, and deployments in a controlled environment.
- Strong commitment to delivering high-quality support and enhancing user satisfaction.
Do you feel addressed? Then simply fill out the online application. We look forward to getting to know you.
Transparency is important to us. That is why you will find everything that matters to us on our website.
Application Support Manager in London employer: LGT Group
Contact Detail:
LGT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. We want you to show up not just as a candidate, but as someone who genuinely fits into their team and mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. We recommend focusing on your leadership and problem-solving skills, especially since the Application Support Manager role is all about managing teams and resolving issues.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance of getting noticed!
We think you need these skills to ace Application Support Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in application support and team management. We want to see how your skills align with our mission of delivering top-notch wealth management services.
Showcase Your Technical Skills: Don’t forget to mention your technical expertise, especially in applications, databases, and ITIL practices. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Communicate Clearly: Use clear and concise language in your application. Remember, we value strong communication skills, so make sure you can translate your technical knowledge into business-friendly terms. This will help us see how you can engage with stakeholders effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you have all the latest info about the role and our company. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at LGT Group
✨Know Your Stuff
Make sure you have a solid understanding of application support and the technologies mentioned in the job description. Brush up on ITIL practices, incident management, and the specific applications LGT Wealth Management uses. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Leadership Skills
As an Application Support Manager, you'll be leading a team. Be ready to discuss your experience in managing high-performing teams. Share specific examples of how you've motivated and developed team members in the past, and how you plan to do the same at LGT.
✨Communicate Effectively
Strong communication skills are key for this role. Practice explaining technical issues in simple terms, as you'll need to engage with various stakeholders. Think of examples where you've successfully communicated complex information to non-technical audiences.
✨Emphasise Continuous Improvement
LGT values service delivery and continuous improvement. Prepare to discuss how you've driven improvements in previous roles. Bring examples of how you've optimised support processes or enhanced user satisfaction, and be ready to suggest ideas for LGT's future initiatives.
