At a Glance
- Tasks: Support and resolve IT application issues while ensuring smooth operations.
- Company: Join LGT Wealth Management, a leading firm with a client-first approach.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Work in a collaborative environment with a focus on innovation and integrity.
- Why this job: Be part of a dynamic team making a real impact in wealth management.
- Qualifications: Experience with applications like Figaro and Salesforce is preferred.
The predicted salary is between 33075 - 40425 £ per year.
LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein.
When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management.
Alongside the LLP we also have two other entities which focus on US and Jersey based clients.
Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol.
The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them.
By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients’ needs.
Our mission is to create long-term value for all stakeholders.
Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business.
Belonging, respect, integrity, conviction and entrepreneurship are our core values.
As our brand recognition grows, we are fast becoming an employer of choice in our sector.
We have over £29 billion in funds under management and circa 700 staff.
Key Responsibilities
- Support
- Resolve IT application-related incidents, problems, service requests, assignments, periodical tasks in a timely and efficient manner in line with Business requirements and in line with ITIL practices.
- Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.
- As required, provide timely communication to users on the status of their incidents and requests.
- As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.
- Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
- Monitor the availability, performance and throughput of supported IT applications.
- Prioritise and schedule assigned support activities and tasks.
- Maintain IT application support technical documentation.
- Participate in disaster recovery activities, as required.
- Provide ad-hoc training to fellow support staff and end-users on supported applications.
- Implement, test and monitor required IT application changes, including software releases, in line with our Change Enablement Process.
- LGT Wealth Management UK LLP, 14 Cornhill, London EC3V 3NR, Phone +44 (0)20 3207 8000, info-uk@lgt. com, www. lgtwm. com 3/4
- Ensure capacity, availability, security and service support requirements are considered in all IT application changes.
- Understand and comply with the IT organisation requirements, processes, procedures and policies
- Perform other duties as assigned by your line manager
- The nature of the role may require working outside of normal business hours including weekends, evenings and public holidays
Your profile
- Key Skills and Competency Requirements
- Technical Requirements
- Experience supporting any of the following applications in a similar role:
- Figaro (essential)
- Salesforce (preferred)
- SQL Server Management Studio (preferred)
- Objectif Lune Planet Press (preferred)
- INVU Document Management (preferred)
- Where Scape/Data Warehouse (desirable)
- Experience applying software release management techniques.
- Experience completing application testing.
- Demonstrable experience in a similar role in the financial services sector.
- Experience working in an ITIL aligned environment.
- Experience with an IT Service Management tool such as Service Now, JIRA or IVANTI.
- Other skills, competencies and attributes
- Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.
- Ability to produce clear written material and communicate technical information in a clear and understandable manner to non-technical stakeholders.
- Customer focused and goal orientated with keen attention to detail.
- Strong planning and organisation skills.
- Strong sense of ownership and ability to follow tasks through to completion.
- Ability to effectively engage with third party suppliers, with experience of allocating work to suppliers and working with suppliers to resolve issues.
- Willingness to learn new technologies and maintain industry knowledge.
- Ability to understand and determine when issues should be escalated to a higher level.
- Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands.
Transparency is important to us.
That is why you will find everything that matters to us on our website – plus everything you should know about us before you meet us in person, open an account or apply for a job.
That includes, for example, the history of the Princely Family, which is closely intertwined with our own.
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Applications Support Analyst employer: LGT Group
LGT Group is an exceptional employer located in the vibrant Greater London area, offering a dynamic team environment where employees can thrive and contribute to meaningful client service. With a strong focus on professional development, employees are encouraged to grow their skills and advance their careers while enjoying a culture of collaboration and continuous improvement. The company's commitment to excellence and clear communication makes it a rewarding place to work for those seeking impactful roles in investment operations.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Analyst
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like LGT Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Applications Support Analyst
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to LGT Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on LGT Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at LGT Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with LGT Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at LGT Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former LGT Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
