At a Glance
- Tasks: Lead and develop high-performing support teams while managing service delivery and incident resolution.
- Company: Join LGT Wealth Management, a prestigious firm owned by the Princely Family of Liechtenstein.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Work with a collaborative team and enjoy excellent career advancement opportunities.
- Why this job: Make a real impact in a dynamic environment focused on client satisfaction and continuous improvement.
- Qualifications: Proven leadership skills and technical expertise in IT systems and service management.
The predicted salary is between 56700 - 69300 £ per year.
LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT. Our aim is to offer a fresh approach to wealth management. We have a presence in London, Edinburgh, Jersey, Leeds, Birmingham, Bristol, and Manchester. Our mission is to create long-term value for all stakeholders, and our culture encourages individuals to generate, develop, and implement ideas which will strengthen our business. Our core values are belonging, respect, integrity, conviction, and entrepreneurship.
Key Responsibilities
- Team Leadership & Management: Lead, manage, and develop the Service Centre and Service Delivery teams to ensure high performance and continuous growth. Allocate resources effectively to meet service demands and requirements.
- Service Operations & Incident Management: Oversee the resolution of ITSM activities such as incidents, service requests, assignments, and problems within agreed SLAs. Own the Major Incident process and coordinate hardware deployments.
- Service Delivery Focus: Collaborate with development, product, and project teams to ensure smooth transitions from projects to support. Own Identity Access Management processes and the Change Enablement Process.
- Stakeholder Engagement: Maintain strong relationships with business users, Technology teams, and third-party vendors. Communicate service performance, risks, and improvement plans to stakeholders regularly.
- Process Improvement & Governance: Drive continuous improvement initiatives to enhance support processes, tools, and documentation. Ensure compliance with ITIL practices and internal governance standards.
- Monitoring & Reporting: Monitor performance and support metrics, identifying trends and areas for improvement. Produce regular reports on service performance, incident trends, and team productivity.
- Knowledge Management: Ensure the creation and maintenance of knowledge base articles, runbooks, and support documentation. Promote knowledge sharing within the team.
- Flexibility & Additional Responsibilities: The nature of the role requires some work outside of normal business hours including weekends, evenings, and public holidays.
Requirements
- Key Skills and Competency Requirements:
- Leadership & Team Management: Proven experience leading and developing high-performing support teams.
- Technical Expertise: Working knowledge of IT systems including Windows 11, MS Teams, SCCM, Active Directory, Group Policy, MS Office, iPhone mobile devices, and video/audio-conferencing systems.
- Incident & Problem Management: Skilled in managing major incidents and root cause analysis.
- Stakeholder Communication: Excellent communication skills with the ability to translate technical issues into business language.
- Service Delivery & Continuous Improvement: Experience in driving service improvements and optimising support processes.
- Risk & Compliance Awareness: Understanding of data protection, security standards, and compliance requirements.
- Customer Focus: Strong commitment to delivering high-quality support and enhancing user satisfaction.
We are looking forward to receiving your online application. For any further information please do not hesitate to contact us.
Service Delivery and Support Manager in London employer: LGT Bank
LGT Wealth Management UK LLP is an exceptional employer, offering a dynamic work culture that prioritises client-centric values and fosters individual growth. With a commitment to integrity and entrepreneurship, employees benefit from a supportive environment that encourages innovation and collaboration, alongside opportunities for professional development in a prestigious London-based firm with a global presence. Join us to be part of a team that not only values your contributions but also invests in your future success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery and Support Manager in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
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Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like LGT Bank. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Service Delivery and Support Manager in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to LGT Bank.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on LGT Bank's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at LGT Bank
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with LGT Bank.
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Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at LGT Bank will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former LGT Bank employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
