LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham, Bristol and Manchester. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients' needs. Our mission is to create long-term value for all stakeholders. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over 30 billion in funds under management and circa 700 staff. Job DescriptionKey ResponsibilitiesSupportResolve IT application-related incidents, problems, service requests, assignments, periodical tasks in a timely and efficient manner in line with Business requirements and in line with ITIL practices. Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents. As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner. Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate. Monitor the availability, performance and throughput of supported IT applications. Prioritise and schedule assigned support activities and tasks. Maintain IT application support technical documentation. Provide ad-hoc training to fellow support staff and end-users on supported applications. Implement, test and monitor required IT application changes, including software releases, in line with our Change Enablement Process. LGT Wealth Management UK LLP, 14 Cornhill, London EC3V 3NR, Phone +44 (0)20 3207 8000, info-uk@lgt.com, 3/4Ensure capacity, availability, security and service support requirements are considered in all IT application changes. Understand and comply with the IT organisation requirements, processes, procedures and policiesPerform other duties as assigned by your line managerThe nature of the role may require working outside of normal business hours including weekends, evenings and public holidaysRequirementsKey Skills and Competency RequirementsTechnical Requirements: Experience supporting any of the following applications in a similar role:oFigaro (essential)oSalesforce (preferred)SQL Server Management Studio (preferred)Objectif Lune PlanetPress (preferred)INVU Document Management (preferred)WhereScape/Data Warehouse (desirable)Experience applying software release management techniques. Experience completing application testing. Demonstrable experience in a similar role in the financial services sector. Experience working in an ITIL aligned environment. Experience with an IT Service Management tool such as Service Now, JIRA or IVANTI.Strong planning and organisation skills. Contact InformationWe are looking forward to receiving your online application. LGT Wealth Management UK LLPHuman ResourcesNicola SwattonSummaryLocation: LondonType: Full time
Applications Support Analyst - Hybrid Working in London employer: LGT Bank
LGT Wealth Management UK LLP is an exceptional employer, offering a dynamic work culture that prioritises client satisfaction and employee development. With a commitment to integrity and entrepreneurship, employees are encouraged to innovate and grow within the organisation, supported by comprehensive training and a collaborative environment. Located in London, our head office provides a vibrant setting for professionals seeking meaningful careers in wealth management, backed by the stability of a globally recognised private banking group.
