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For Companies At a Glance
- Tasks: Manage client relationships and provide top-notch service to our Partner Funds.
- Company: Join LGPS Central, a leading investment manager with a focus on responsible investment.
- Benefits: Enjoy a generous pension scheme, hybrid working, and wellness support.
- Why this job: Build a rewarding career in stakeholder management while making a real impact.
- Qualifications: Degree level education and experience in pensions or financial markets required.
- Other info: Dynamic workplace with awards for diversity and family-friendly policies.
The predicted salary is between 36000 - 60000 £ per year.
Join LGPS Central at a pivotal moment—where investment meets long term impact. This is a key role, based in Wolverhampton, supporting the wider business to deliver a high-quality service to our Partner Funds. The Client Services Manager will support the Head of Clients in the day-to-day management of LGPS clients within the investment pool. This role is ideal for individuals looking to build a long-term career in stakeholder and business management, with a strong focus on customer service. The Client Services Manager will gain hands-on experience supporting a growing business, meeting the needs of its clients.
What you'll be doing:
- Provide day-to-day support in managing LGPSC relationships, both internally and externally.
- Provide excellent levels of client service and support, managing day-to-day relationships externally with our Partner Funds as well as internally across the various departments, acting as the voice of the client.
- Ensure all client queries and requests are addressed in full and timely manner.
- Ensure all client interactions are recorded internally through the CRM system, taking a lead role in development and roll-out across the business as required.
- Play a lead role in the onboarding of any potential new clients, ensuring a smooth transition as move through the next phase of pooling.
- Work with the Client Services Officer to maintain internal documentation, such as meeting minutes, project tracking tools, and internal presentations, ensuring information is kept accurate and up to date.
About Us
LGPS Central (LGPSC) Ltd is the FCA regulated asset manager for eight local authority pension funds across the Midlands. LGPSC is jointly owned on an equal shares basis by those Partner Fund, and it is responsible for managing £45bn+ of their assets. It is one of eight Local Government Pension Scheme (LGPS) asset pools in the UK. LGPS Central's Partner Funds are committed to responsible investment and has made responsible investment a core part of the investment process in every asset class. LGPS Central offers a friendly and diverse, hybrid working environment with a range of employee benefits. The Company moved to new premises at i9, Wolverhampton Interchange in January 2022, close to local transport links. Our objective is to be a leading investment management company working with and for our Partner Funds. With a focus on value for money and performance we want to aspire to be one of the best because this is how we will deliver the superior investment returns and low costs for our Partner Funds.
Requirements
- Experience of pensions, investments and financial markets is essential.
- Experience of working with Local Government Pension funds is highly desirable.
- First class interpersonal, communication and presentation skills.
- Must be a proficient user of PowerPoint, Excel, and be familiar with CRM systems.
- Experience in building collaborative relationships with a wide range of stakeholders including clients, Pension Committees, actuaries, investment advisors, senior management, and service providers.
Qualifications
- Qualified to degree level is a minimum requirement.
- A postgraduate or professional qualification is preferred.
What do we offer?
We are proud to provide our people with a premium and exclusive benefits package and we are continually improving the rewards we offer. Here are a few of the valuable rewards that you will enjoy:
- An enhanced and generous Pension Scheme
- An extra paid Company Day in addition to paid holidays
- Welfare and Family friendly policies
- Enhanced pay for new parents
- Access to our Employee Assistance Programme 247 Health & Wellbeing Support
- Vitality Private Medical Insurance
- Hybrid Working
- Company Service Awards
- Cycle to Work Scheme
- Company Electric Vehicle Scheme
- Nominees of the Family Friendly Employer of the Year 2022 Personnel Today Awards 2022
- Winner of the Cultural Awareness Initiative of the Year FT Advisors Diversity in Finance Awards 2023
- Winner of Diversity and Inclusion Award LAPF In Investments Award 2023
Client Services Manager in Wolverhampton employer: LGPS Central
Contact Detail:
LGPS Central Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LGPS Central on LinkedIn. A friendly chat can give you insider info and might just land you a referral.
✨Tip Number 2
Prepare for the interview by understanding LGPS Central's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about their mission and impact.
✨Tip Number 3
Practice your client service scenarios. Think of examples where you’ve gone above and beyond for clients. We want to see how you handle challenges and maintain relationships!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Client Services Manager in Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Manager role. Highlight your experience in pensions and investments, and show how your skills align with what LGPS Central is looking for. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your first-class interpersonal and communication skills. Use examples from your past experiences to illustrate how you've successfully managed relationships and resolved queries. We love a good story!
Be Detail-Oriented: Attention to detail is key in this role, especially when it comes to managing client interactions and maintaining internal documentation. Make sure your application is free from errors and clearly organised. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at LGPS Central
✨Know Your Stuff
Make sure you brush up on your knowledge of pensions, investments, and financial markets. Familiarise yourself with LGPS Central's role and the specific needs of their Partner Funds. This will show that you're genuinely interested and prepared for the Client Services Manager position.
✨Showcase Your Communication Skills
As a Client Services Manager, you'll need to demonstrate first-class interpersonal and communication skills. Practice articulating your thoughts clearly and confidently. Consider using examples from your past experiences where you've successfully managed client relationships or resolved issues.
✨Be CRM Savvy
Since you'll be using a CRM system to manage client interactions, make sure you're comfortable discussing your experience with such tools. If you have specific examples of how you've used CRM systems to improve client service or streamline processes, be ready to share those during the interview.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and expectations for the Client Services Manager role. This not only shows your interest but also helps you assess if LGPS Central is the right fit for you.
