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- Tasks: Provide first-line IT support and troubleshoot various tech issues daily.
- Company: Join LGPS Central, a leading asset manager for local authority pension funds in the Midlands.
- Benefits: Enjoy hybrid working, enhanced pension schemes, and 24/7 health support.
- Other info: Be part of a diverse team recognised for cultural awareness and family-friendly policies.
- Why this job: Grow your IT career in a collaborative, values-driven environment with a focus on responsible investment.
- Qualifications: GCSEs in Maths, English, and IT; proactive attitude and Microsoft Office experience required.
The predicted salary is between 28000 - 42000 £ per year.
We’re looking for a proactive and customer-focused IT Support Officer to join our Information Technology & Security team. Working with the Head of IT & Security and our outsourced partners at City of Wolverhampton Council (CWC), you\’ll be the first point of contact for day-to-day IT support.
You’ll handle a range of queries, including system issues, password resets, Microsoft Office support, and basic troubleshooting. You’ll also help escalate and monitor tickets, support second line tasks where appropriate, and contribute to the smooth running of our systems and services.
If you\’re tech-savvy, solutions-driven, and enjoy helping people, this is a great opportunity to grow your IT career in a collaborative and values-led environment.
Key Responsibilities:
- Addressing first line technology issues and undertaking second line support duties where internal resolution would be faster than logging with CWC.
- Use of relevant tools and systems to meet ongoing requirements/queries
- Liaising with CWC on issues requiring escalation and progressing tickets through to completion
- Supporting upgrading software as required
- Monitoring third-party suppliers’ adherence to SLAs/KPIs.
- Treat all clients and customers in line with LGPS Centrals values
- Building effective relationships with vendors/CWC and LGPSC staff.
- Displaying a can-do approach and being responsive and timely to customer requirements
- Supporting IT systems and controls to ensure compliant with relevant FCA regulations and legislative requirements.
- Escalating Information Security Incidents to the Head of IT & S and CWC as required.
- Supporting, testing, implementation and infrastructure provision and operational support.
- Support business continuity and agile working from a support perspective – remote support
- Maintain records needed to support annual external audits – Starters, Leavers, Movers, permission changes, console snapshots etc.
About us
LGPS Central (LGPSC) Ltd is the FCA-regulated asset manager for eight local authority pension funds across the Midlands. LGPSC is jointly owned on an equal shares basis by those Partner Fund, and it is responsible for managing £45bn+ of their assets. It is one of eight Local Government Pension Scheme (LGPS) asset pools in the UK.
LGPS Central’s Partner Funds are:
- Cheshire Pension Fund
- Derbyshire Pension Fund
- Leicestershire Pension Fund
- Nottinghamshire Pension Fund
- Shropshire Pension Fund
- Staffordshire Pension Fund
- West Midlands Pension Fund
- Worcestershire Pension Fund
The Company is committed to responsible investment and has made responsible investment a core part of the investment process in every asset class.
LGPS Central offers a friendly and diverse, hybrid-working environment with a range of employee benefits. The Company moved to new premises at i9, Wolverhampton Interchange in January 2022, close to local transport links.
Our objective is to be a leading investment management company working with and for our Partner Funds. With a focus on value for money and performance we want to aspire to be one of the best because this is how we will deliver the superior investment returns and low costs for our Partner Funds.
Requirements
- Organisational skills – time management skills and the ability to prioritise tasks
- Communication skills – able to work with a range of stakeholders
- Self-starter who is proactive and can use initiative to address tasks in a timely manner
- Be a member of the IT team, expected to demonstrate the values, initiatives and culture of the organisation.
- Experience working with the core Microsoft Office applications and Microsoft Windows platform.
- Build awareness within workforce around Information Security
- Confidently applying your expertise as appropriate
Qualifications
- GCSE grade C/4 or above in Maths and English.
- GCSE grade C/4 or above in any Science or IT
- CompTIA Security+
- Working towards additional technical qualifications
What do we offer?
We are proud to provide our people with a premium and exclusive benefits package and we are continually improving the rewards we offer. Here are a few of the valuable rewards that you will enjoy:
- Competitive salary
- An enhanced and generous Pension Scheme
- 30 days\’ paid holiday plus bank holidays
- 2 days paid volunteering days
- An extra paid Company Day in addition to paid holidays
- Excellent Learning & Development Opportunities
- Welfare and Family-friendly policies
- Enhanced pay for new parents
- Access to our Employee Assistance Programme – 24-7 Health & Wellbeing Support
- Vitality Private Medical Insurance
- Hybrid Working
- Company Service Awards
- Cycle to Work Scheme
- Company Electric Vehicle Scheme
- Nominees of the Family Friendly Employer of the Year 2022 – Personnel Today Awards 2022
- Winner of the Cultural Awareness Initiative of the Year – FT Advisors Diversity in Finance Awards 2023
- Winner of Diversity and Inclusion Award – LAPF In Investments Award 2023
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IT Support Officer employer: LGPS Central
Contact Detail:
LGPS Central Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Officer
✨Tip Number 1
Familiarise yourself with the specific IT tools and systems mentioned in the job description. Understanding how to use ticketing systems and remote support tools will give you a leg up during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved IT issues for users in the past. This will demonstrate your proactive and solutions-driven approach.
✨Tip Number 3
Research LGPS Central’s values and culture. Be ready to discuss how your personal values align with theirs, as they are looking for someone who embodies their collaborative and values-led environment.
✨Tip Number 4
Prepare to discuss your experience with Microsoft Office and Windows platforms. Being able to confidently talk about your technical expertise will help you stand out as a strong candidate.
We think you need these skills to ace IT Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Support Officer role. Focus on your organisational skills, communication abilities, and any experience with Microsoft Office applications.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive approach and customer-focused mindset. Mention specific examples of how you've successfully resolved IT issues in the past and your ability to work collaboratively with teams.
Highlight Relevant Qualifications: Clearly list your qualifications, such as GCSEs in Maths, English, and any IT-related subjects. If you have certifications like CompTIA Security+, make sure to mention them prominently.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've tackled technical challenges or improved processes in previous roles. This will demonstrate your solutions-driven attitude, which is essential for the position.
How to prepare for a job interview at LGPS Central
✨Show Your Customer-Focused Attitude
As an IT Support Officer, you'll be the first point of contact for users. Make sure to demonstrate your customer service skills during the interview by sharing examples of how you've successfully resolved issues for clients in the past.
✨Familiarise Yourself with Common IT Issues
Brush up on common IT support queries such as password resets and Microsoft Office troubleshooting. Being able to discuss these topics confidently will show that you're prepared and knowledgeable about the role.
✨Highlight Your Problem-Solving Skills
The job requires a proactive approach to resolving IT issues. Be ready to discuss specific instances where you've identified problems and implemented effective solutions, showcasing your ability to think on your feet.
✨Understand the Company Values
LGPS Central values collaboration and a customer-centric approach. Research their mission and values, and be prepared to explain how your personal values align with theirs during the interview.