Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and provide top-notch service to our Partner Funds.
- Company: Join LGPS Central, a leading asset manager for local authority pension funds.
- Benefits: Enjoy a competitive salary, generous pension scheme, and 30 days' paid holiday.
- Why this job: Build a rewarding career in stakeholder management while making a real impact.
- Qualifications: Degree level education with experience in pensions and financial markets.
- Other info: Hybrid working environment with a focus on responsible investment and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Join LGPS Central at a pivotal moment - where strong policy and research capability supports long term investment outcomes. This is a key role, based in Wolverhampton, supporting the wider business to deliver a high-quality service to our Partner Funds. The Client Services Manager will support the Head of Clients in the day-to-day management of LGPS clients within the investment pool. This role is ideal for individuals looking to build a long-term career in stakeholder and business management, with a strong focus on customer service. The Client Services Manager will gain hands-on experience supporting a growing business, meeting the needs of its clients.
What you'll be doing:
- Provide day-to-day support in managing LGPSC relationships, both internally and externally.
- Provide excellent levels of client service and support, managing day-to-day relationships externally with our Partner Funds as well as internally across the various departments, acting as the voice of the client.
- Ensure all client queries and requests are addressed in full and timely manner.
- Ensure all client interactions are recorded internally through the CRM system, taking a lead role in development and roll-out across the business as required.
- Play a lead role in the onboarding of any potential new clients, ensuring a smooth transition as move through the next phase of pooling.
- Work with the Client Services Officer to maintain internal documentation, such as meeting minutes, project tracking tools, and internal presentations, ensuring information is kept accurate and up to date.
About Us:
LGPS Central (LGPSC) Ltd is the FCA regulated asset manager for eight local authority pension funds across the Midlands. LGPSC is jointly owned on an equal shares basis by those Partner Fund, and it is responsible for managing £45bn+ of their assets. It is one of eight Local Government Pension Scheme (LGPS) asset pools in the UK. The Company is committed to responsible investment and has made responsible investment a core part of the investment process in every asset class. LGPS Central offers a friendly and diverse, hybrid working environment with a range of employee benefits.
Requirements:
- Experience of pensions, investments and financial markets is essential.
- Experience of working with Local Government Pension funds is highly desirable.
- First class interpersonal, communication and presentation skills.
- Must be a proficient user of PowerPoint, Excel, and be familiar with CRM systems.
- Experience in building collaborative relationships with a wide range of stakeholders including clients, Pension Committees, actuaries, investment advisors, senior management, and service providers.
Qualifications:
- Qualified to degree level is a minimum requirement.
- A postgraduate or professional qualification is preferred.
What do we offer?
We are proud to provide our people with a premium and exclusive benefits package and we are continually improving the rewards we offer. Here are a few of the valuable rewards that you will enjoy: Competitive salary, An enhanced and generous Pension Scheme, 30 days' paid holiday plus.
Client Services Manager in England employer: LGPS Central
Contact Detail:
LGPS Central Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LGPS Central on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching LGPS Central's values and recent projects. Show us that you’re not just another candidate; demonstrate how your skills align with their mission and how you can contribute to their success.
✨Tip Number 3
Practice your client service scenarios! Think about how you would handle various client queries or issues. We want to see that you can keep calm under pressure and provide top-notch service, just like they expect.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at LGPS Central.
We think you need these skills to ace Client Services Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Manager role. Highlight your experience in pensions and investments, and show how your skills align with what LGPS Central is looking for. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your first-class interpersonal and communication skills. Use clear and concise language in your application, and maybe even share examples of how you've successfully managed client relationships in the past.
Be Detail-Oriented: Attention to detail is key in this role, especially when managing client queries and maintaining internal documentation. Make sure your application is free from typos and errors, and consider including specific instances where your attention to detail made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, it shows you’re serious about joining LGPS Central!
How to prepare for a job interview at LGPS Central
✨Know Your Stuff
Make sure you brush up on your knowledge of pensions, investments, and financial markets. Familiarise yourself with LGPS Central's role and its Partner Funds. This will show that you're genuinely interested and prepared to engage in meaningful discussions.
✨Showcase Your Communication Skills
As a Client Services Manager, strong interpersonal skills are key. Practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've successfully managed client relationships or resolved issues in the past.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle client interactions. Think of specific scenarios where you demonstrated excellent customer service or managed a challenging situation effectively.
✨Familiarise Yourself with CRM Systems
Since you'll be using a CRM system to manage client interactions, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any CRM tools, be ready to discuss how you used them to enhance client relationships.
