At a Glance
- Tasks: Maintain and repair height safety equipment while ensuring compliance with health and safety regulations.
- Company: Join Rotrex, a leading provider of winch hire and height safety services across Europe.
- Benefits: Enjoy bonuses, private medical insurance, and enhanced leave options.
- Other info: Full training provided with opportunities for career progression.
- Why this job: Make a real impact by ensuring safety in high places while developing your engineering skills.
- Qualifications: Clean driving licence and experience working at heights preferred.
The predicted salary is between 30000 - 40000 £ per year.
As a field engineer, you will be responsible for the daily preventative maintenance and repairs on suspended access equipment and installation of new customer projects as required in conjunction with the Working at Height Regulations. Troubleshooting on emergency breakdowns and liaising with the customer concerning potential repairs and safety-related issues found during routine work. Provide details to the office for quoting for the pricing of any items required for maintenance, repair, or installation work.
Core Focus
- To deliver servicing, maintenance and repairs to height safety equipment including:
- Fall Arrest and Life Safety Lines
- Eyebolts – fall restraint and abseil
- Gantry and walkways
- Guardrails
- Ladders – fixed and portable
- General lifting equipment
- Ensuring that health and safety regulations and guidelines are followed at all times and to comply with British Standards.
- To highlight any further works required following service or reactive works.
- Support of other divisions when required.
Customer Engagement
- Address Customer Inquiries: Responsively attend to customer inquiries, offering comprehensive and accurate information to address their queries promptly.
- Report Additional Works: Following Planned Preventative Maintenance (PPM) visits, meticulously report all necessary additional works, providing a transparent overview of the equipment's condition.
Site surveys & reporting
- Accurate Record Keeping: Systematically record all pertinent details during site surveys, ensuring a comprehensive understanding of the equipment and any additional requirements.
- Reporting to Line Manager: Communicate all findings, observations, and project requirements promptly to the line manager for further analysis and action.
Simpro Job Management
- Accurately complete all assigned jobs within Simpro, ensuring job cards are closed in a timely manner and in line with company procedures.
Asset-Level Reporting
- Ensure all assets are correctly recorded within Simpro, including:
- Accurate pass/fail status
- Clear identification of defects
- Confirmation where assets are missing, removed, or altered by others
Work Notes & Tech Notes
- Maintain clear and professional entries in both Work Notes (client-visible) and Technical Notes (internal), ensuring:
- Clients receive sufficient context for inspection outcomes
- Internal teams have the technical detail required for quoting and compliance
Photographic & Evidence Uploads
- Upload clear, relevant photographs and supporting information to Simpro to substantiate findings, defects, and completed works.
Remedial Identification & Quoting Support
- Clearly identify remedial works arising from inspections or servicing and provide accurate information to support office-based quoting, including parts, labour, and access requirements.
Compliance & Audit Readiness
- Ensure all Simpro records meet internal quality standards and external audit requirements, supporting compliance with applicable regulations and British Standards.
Customer care
- Ensure High Levels of Customer Satisfaction: Strive for excellence in customer satisfaction by consistently meeting or exceeding their expectations.
- Professional Representation: Uphold the company's image by representing it in a professional manner at all times, fostering positive interactions with customers.
Order Management
- Clear and Concise Customer Reporting: Provide clear and concise reports to customers regarding project progress, ensuring transparency and understanding.
- Timely Document Forwarding: Facilitate efficient order management by ensuring all relevant documentation is accurately compiled and forwarded to stakeholders in a timely fashion.
Essential QUALIFICATIONS AND EXPERIENCE
- Clean driving license.
- Experience working with heights.
- Ability to work independently or collaboratively as part of a team.
- Excellent communication skills.
Desirable
- Previous experience in a similar role.
- Engineering knowledge.
Training and Development
- Full training will be provided, including classroom-based and on-the-job learning.
- Opportunity to gain certifications in working at height safety standards.
- Career progression opportunities into a fully qualified Field Engineer role.
The Field Engineer plays a vital role in the success of the engineering team by maintaining strong communication channels, managing customer expectations, and ensuring the efficient execution of projects. This position requires a combination of technical knowledge, excellent communication skills, and a commitment to delivering high-quality service to clients.
OVERVIEW OF THE COMPANY & WHAT WE ARE LOOKING FOR
Rotrex is a business providing winch hire, sales, and support worldwide and high-level cradle and fall protection equipment services across the UK. With locations in the UK, Holland, Belgium (and soon Germany), we can cover the majority of the European countries quickly and with an outstanding service. Rotrex Group has two specialist businesses, Rotrex Winches and Rotrex OnSite, both providing industry-leading products, services, and support. Across the group we have highly skilled and experienced teams of engineers whose focus is to deliver the highest levels of service for our customers. Rotrex Winches provides specialist lifting and pulling winches and equipment as well as related services such as project management, planning, training, and support. Our exclusive winch brands in the UK and the EU include OMAC, Thompson, Colt, and Wharton. Rotrex OnSite manages the maintenance of high-level cradle and fall protection equipment, as well as cradle inspection, testing, and operator training. We ensure safe working conditions and legal compliance for our customers.
Benefits
- Bonus scheme
- Performance bonus
- Quarterly bonus
- Yearly bonus
- Additional leave
- Bereavement leave
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Sabbatical
- Sick pay
Field Engineer in Tilbury employer: LGH Winches UK
At Rotrex, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises safety, professional development, and employee satisfaction. As a Field Engineer, you will benefit from comprehensive training, career progression opportunities, and a supportive team environment, all while working with cutting-edge equipment in a company that values your contributions and fosters a strong commitment to customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Field Engineer in Tilbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, attend industry events, and don’t be shy about asking for introductions. You never know who might have the inside scoop on a Field Engineer role!
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer or take on freelance projects related to height safety equipment. This not only boosts your CV but also gives you real-world stories to share during interviews.
✨Tip Number 3
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. Be ready to discuss how you’ve handled emergencies or tricky situations in the past – it shows you can think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Field Engineer in Tilbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Engineer role. Highlight any relevant experience with height safety equipment and maintenance, as well as your communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Rotrex and how your background aligns with the job description. Keep it concise but impactful!
Showcase Your Technical Skills:Don’t forget to mention any engineering knowledge or experience you have, especially related to working at heights. We love candidates who can demonstrate their technical expertise and problem-solving abilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at LGH Winches UK
✨Know Your Equipment
Familiarise yourself with the types of height safety equipment mentioned in the job description, like fall arrest systems and guardrails. Being able to discuss these confidently will show your technical knowledge and readiness for the role.
✨Customer Engagement Skills
Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This role requires excellent communication, so demonstrating your ability to engage with customers effectively will be a big plus.
✨Safety First Mindset
Brush up on the Working at Height Regulations and British Standards relevant to the role. Showing that you prioritise safety and compliance will resonate well with the interviewers and highlight your commitment to best practices.
✨Be Ready for Problem-Solving
Think of scenarios where you've had to troubleshoot or identify additional works during maintenance tasks. Be prepared to discuss these experiences, as they will showcase your problem-solving skills and ability to think on your feet.
