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For Companies At a Glance
- Tasks: Maintain and repair height safety equipment while ensuring compliance with safety regulations.
- Company: Join Rotrex, a leading provider of winch hire and fall protection services.
- Benefits: Enjoy bonuses, private medical insurance, and career progression opportunities.
- Other info: Full training provided with opportunities for certifications and career growth.
- Why this job: Make a difference in safety while working at heights and developing your engineering skills.
- Qualifications: Clean driving licence and experience working with heights preferred.
The predicted salary is between 30000 - 40000 £ per year.
SUMMARY OF THE ROLE
As a field engineer, you will be responsible for the daily preventative maintenance and repairs on suspended access equipment and the installation of new customer projects in accordance with the Working at Height Regulations. You will troubleshoot emergency breakdowns, liaise with customers regarding potential repairs and safety-related issues discovered during routine work, and provide the office with details for quoting the pricing of any items required for maintenance, repair, or installation work.
ACCOUNTABILITIES
- To deliver servicing, maintenance and repairs to height safety equipment, including the following:
- Fall Arrest and Life Safety Lines
- Eyebolts – fall restraint and abseil
- Gantry and walkways
- Guardrails
- Ladders – fixed and portable
- General lifting equipment
CUSTOMER ENGAGEMENT
Address customer inquiries by providing comprehensive and accurate information promptly. Report additional works required after Planned Preventative Maintenance (PPM) visits, offering a transparent overview of the equipment's condition.
SITE SURVEYS & REPORTING
Systematically record all pertinent details during site surveys to maintain a comprehensive understanding of the equipment and any additional requirements. Communicate findings, observations, and project requirements promptly to the line manager for further analysis and action.
SIMPRO JOB MANAGEMENT
Accurately complete all assigned jobs within Simpro, ensuring job cards are closed in a timely manner and in line with company procedures.
ASSET-LEVEL REPORTING
Maintain accurate pass/fail status. Identify defects clearly. Confirm where assets are missing, removed, or altered by others.
WORK NOTES & TECH NOTES
Provide clients with sufficient context for inspection outcomes. Include the technical detail required for quoting and internal compliance.
PHOTOGRAPHIC & EVIDENCE UPLOADS
Upload clear, relevant photographs and supporting information to Simpro to substantiate findings, defects, and completed works.
REMEDIAL IDENTIFICATION & QUOTING SUPPORT
Clearly identify remedial works arising from inspections or servicing and provide accurate information to support office-based quoting, including parts, labour, and access requirements.
COMPLIANCE & AUDIT READINESS
Ensure all Simpro records meet internal quality standards and external audit requirements, supporting compliance with applicable regulations and British Standards.
CUSTOMER CARE
Strive for excellence in customer satisfaction by consistently meeting or exceeding expectations. Represent the company professionally at all times, fostering positive interactions with customers.
ORDER MANAGEMENT
Provide clear and concise reports to customers regarding project progress. Facilitate efficient order management by ensuring all relevant documentation is accurately compiled and forwarded to stakeholders in a timely fashion.
QUALIFICATIONS AND EXPERIENCE
- Clean driving licence.
- Experience working with heights.
- Ability to work independently or collaboratively as part of a team.
- Excellent communication skills.
DESIRABLE
- Previous experience in a similar role.
- Engineering knowledge.
TRAINING AND DEVELOPMENT
Full training will be provided, including classroom-based and on-the-job learning. Opportunity to gain certifications in working at height safety standards. Career progression opportunities into a fully qualified Field Engineer role.
BENEFITS
- Bonus scheme
- Performance bonus
- Quarterly bonus
- Yearly bonus
- Additional leave
- Bereavement leave
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Sabbatical
- Sick pay
COMPANY OVERVIEW
Rotrex is a global provider of winch hire, sales, and support services, and high-level cradle and fall protection equipment services across the UK and mainland Europe. The group operates two specialist businesses, Rotrex Winches and Rotrex OnSite, delivering industry-leading products, services, and support through a highly skilled engineering team.
Field Engineer in Tilbury employer: LGH UK
Contact Detail:
LGH UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer in Tilbury
✨Tip Number 1
Get to know the company inside out! Research Rotrex and their services, especially in winch hire and fall protection equipment. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your troubleshooting skills! As a field engineer, you'll need to think on your feet. Brush up on your technical knowledge and be ready to discuss how you've handled emergency breakdowns or maintenance issues in the past.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about job openings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Rotrex.
We think you need these skills to ace Field Engineer in Tilbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Engineer role. Highlight any relevant experience you have with height safety equipment and maintenance. We want to see how your skills match up with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a great fit. Don’t forget to mention your communication skills and ability to work independently or in a team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can troubleshoot effectively, especially when it comes to emergency breakdowns or customer inquiries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at LGH UK
✨Know Your Equipment
Familiarise yourself with the types of suspended access equipment you'll be working with, like fall arrest systems and guardrails. Being able to discuss these in detail will show your technical knowledge and readiness for the role.
✨Safety First
Understand the Working at Height Regulations and British Standards relevant to the job. Be prepared to discuss how you prioritise safety in your work and any past experiences where you ensured compliance during maintenance or installation.
✨Customer Engagement Skills
Brush up on your communication skills, as customer interaction is key. Think of examples where you've effectively addressed customer inquiries or provided clear information about repairs and maintenance.
✨Be Detail-Oriented
Prepare to demonstrate your ability to record and report details accurately. Bring examples of how you've documented findings or completed job cards in previous roles, as this will highlight your organisational skills and attention to detail.