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For Companies At a Glance
- Tasks: Provide top-notch customer service, manage orders, and support sales efforts.
- Company: Join LGH, the global leader in lifting gear hire, known for quality and reliability.
- Benefits: Enjoy 25 days annual leave, private healthcare, free equipment hire, and more perks!
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in the industry.
- Qualifications: Customer service experience, strong communication skills, and IT literacy are essential.
- Other info: Work Monday to Friday, with a supportive environment and opportunities for growth.
The predicted salary is between 22000 - 24000 £ per year.
ABOUT THE COMPANY
At LGH, we live lifting; it’s all we do, and we do it well, delivering the safety, certainty, and service you need to get the job done.
We combine the highest quality equipment, unrivalled experience, and industry leading expertise, with excellent customer service, to offer you state of the art solutions to meet your lifting challenges. Whatever the load, whatever the location, LGH can take the strain, with unmatched reliability, range, and readiness.
Our locations are spread over the UK and the EU, all located in maritime and/or industrial centres in order to support our customer locally.
LGH adds specialist knowledge and know-how to your operation, lifting your team as well as your load. From a simple toe jack for manual handling, to sophisticated spreader beams for larger loads, we offer the widest range of lifting equipment, on call and ready for delivery, backed by expert advice and on-site expertise.
Across the world, across all industry sectors, trust LGH – the global leaders in lifting gear hire.
SUMMARY OF THE ROLE
To provide the very highest standard of customer service though liaising with customers, confirming their requirements, dealing with their enquiry and developing strong relationships. Input information accurately onto the in-house CRM system. Source equipment where required. Liaise with colleagues regarding work schedules and status of hire/sales equipment. Adhere to company policy regarding pro-active sales procedure. Offer technical advice when requested with regards to equipment requirements. Provide proactive sales support in order to generate new business.
OVERVIEW OF ACCOUNTABILITIES
Develops and maintains excellent customer relationships and customer confidence by gathering necessary detail of their requirements, using technical knowledge to advise correct equipment, provide relevant information and sourcing equipment where required; ensures accurate availability of equipment through liaising with colleagues regarding work schedule and status of hire/sales equipment; seeing work through to the end result.
Develops customer opportunities through proactive sales techniques by providing quotations, timely following-ups; building rapport; providing technical information; upselling; proactively seeking new customers; assisting existing and previous customers with future winch hire/sales requirements.
Ensures accurate order processing on the Liftware CRM software by being responsible for all administrative tasks relating to the order management process, in order that systems remain updated and are maintained to allow the hire desk to run efficiently.
Develops and maintains current technical knowledge across the product range by engaging in training, both in house and by external suppliers.
Work collaboratively with internal teams to coordinate and fulfil customer requirements. Provide support to team members, fostering a positive and collaborative work environment.
Proactively works towards team and individual goals, always striving to meet KPIs & customer SLAs.
Puts safety first by complying with company processes and policies, reporting any near misses to the company SHEQ Manager.
Any other duties commensurate with the grade and nature of this position.
QUALIFICATIONS AND EXPERIENCE
Essential
- Experience in a customer facing role
- Ability to build strong rapport with customers
- Able to work as part of a team, supporting colleagues
- Excellent written and verbal communication skills
- IT literate with good knowledge of Microsoft Office applications
- Excellent organisational, administrative and time management skills
- Diligence and commitment to following tasks through and resolving problems
- Self-motivated with capability of working independently
WORKING PATTERN:
Days: Monday to Friday
Hours: 37.5 hours per week between 7:30am – 5pm
Lunch break: 30 minutes unpaid
COMPANY BENEFITS
- 25 days Annual Leave (+1 per year capped at 30)
- Employee Assistance Program
- Enhance Family Leave
- Free Eye Tests
- Private Healthcare
- Professional Membership / Subscription
- Quarterly Incentive Program
- Training & Development Programmes
- Length of Service Awards
- Personal Milestone Acknowledgements
- Free Equipment Hire
- Free Parking
Ability to commute/relocate:
- Atherton, Manchester M46 9JZ: reliably commute or plan to relocate before starting work (required)
Salary:
- £26,000.00 – £28,000.00 per annumDOE
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Hire Desk Controller employer: LGH & Rotrex Group
Contact Detail:
LGH & Rotrex Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Familiarise yourself with the lifting equipment and services offered by LGH. Understanding the technical aspects of the products will not only help you in conversations with customers but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your customer service skills by engaging with potential clients or friends in a mock scenario. This will help you build rapport and improve your ability to handle enquiries effectively, which is crucial for the Hire Desk Controller position.
✨Tip Number 3
Network with professionals in the lifting and hire industry. Attend relevant events or join online forums to connect with others in the field. This can provide insights into the company culture and may even lead to referrals.
✨Tip Number 4
Be prepared to discuss how you would handle specific customer scenarios during the interview. Think about examples from your past experience where you successfully resolved issues or upsold products, as this will showcase your proactive sales abilities.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Hire Desk Controller position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and any technical knowledge related to lifting equipment. Use bullet points for clarity and focus on achievements that demonstrate your ability to build rapport with customers.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries or developed strong relationships in previous roles. Show that you understand LGH's commitment to safety and customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Hire Desk Controller role.
How to prepare for a job interview at LGH & Rotrex Group
✨Know the Company Inside Out
Before your interview, make sure you understand LGH's mission and values. Familiarise yourself with their range of lifting equipment and services. This will help you demonstrate your genuine interest in the company and how you can contribute to their success.
✨Showcase Your Customer Service Skills
As a Hire Desk Controller, excellent customer service is key. Prepare examples from your past experiences where you've successfully built rapport with customers or resolved issues. Highlight your ability to communicate effectively and provide technical advice when needed.
✨Demonstrate Team Collaboration
LGH values teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Share specific instances where you supported colleagues or contributed to team goals, showcasing your ability to foster a positive work environment.
✨Be Prepared for Technical Questions
Since the role involves providing technical advice on equipment, brush up on your knowledge of lifting gear and related technologies. Be prepared to answer questions about how you would approach sourcing equipment or advising customers on their needs.
