At a Glance
- Tasks: Join our team to manage contracts and ensure top-notch customer service.
- Company: LGH Winches, a family-owned leader in lifting equipment rental.
- Benefits: Enjoy 25 days annual leave, private healthcare, and professional development opportunities.
- Other info: Flexible working environment with excellent career growth potential.
- Why this job: Be part of a dynamic team making a real impact in the lifting industry.
- Qualifications: Strong organisational skills and IT literacy are essential.
The predicted salary is between 31500 - 38500 £ per year.
Collaborate with your team to ensure all entities in the group are consistently meeting ISO requirements. Ensure adherence to company processes to secure a high pass rate in ISO audits. Ensure contracts are managed in a timely and accurate manner, avoiding credits.
On-Hire Management: Review and action completed pick lists, ensuring the real-time production of accurate delivery paperwork. Actively chase both internal and external transport suppliers for PODs to enable timely release of contracts for invoicing.
Off-Hire Management: Promptly and accurately raise collection notes to the correct location at the point of off-hire. Proactively review and address any outstanding collections and returns, contributing to overall operational efficiency.
Contract Closure and Invoicing: Efficiently complete off-hires and promptly close down contracts in real time, maintaining accurate records. Review and address any outstanding damage and lost quotes, ensuring a thorough resolution process. Ensure that all applicable contracts are readily available for invoicing. Facilitate weekly and monthly invoicing for contracts. Ensure customers with specific invoicing needs are being billed as per requirements.
Customer service: Produce weekly on-rent reports and share with our valued customers. Support the Hiredesk team to exceed Customer-related SLAs by answering calls when needed.
Query Resolution: Address and complete any queries in a timely manner, ensuring effective communication internally and externally. Collaborate with Operations & IT with Liftware maintenance and actively participate in stock-taking as required.
Continuous Improvement: Use your creativity and initiative to identify and report all opportunities to improve company processes and systems to positively impact the customer experience and streamline processes.
Additional Responsibilities: Produce parts & servicing quotes/orders, collaborating with the Workshop teams to ensure a seamless journey for our customers. Produce accurate test certifications for servicing of customers own kit. Undertake any other tasks and responsibilities in line with the role, demonstrating flexibility and adaptability.
Essential: Excellent organisational, administrative, and time management skills. IT literate with a strong knowledge of Microsoft Office applications. Collaborative team player with excellent written and verbal communication skills. Diligence and commitment to following tasks through and resolving problems. Self-motivated with the capability of working independently. Fluent in English.
Desirable: Experience in a customer facing role. Ability to build strong rapport with customers, suppliers and internal stakeholders. Able to speak Dutch, French or German.
WORKING PATTERN: Days: Monday to Friday.
Salary: £25,000.00 - £28,000.00 per annum DOE.
Hire Desk Administrator employer: LGH Limited
At LGH Winches, we pride ourselves on being a family-owned company that values its employees and fosters a collaborative work culture. With a strong commitment to professional development, we offer extensive training programmes and a range of benefits including private healthcare and generous annual leave, ensuring our team thrives in a supportive environment. Located in Alfreton, our team enjoys the advantage of working for a leading provider in the lifting equipment sector, where innovation and employee well-being are at the forefront of our operations.
