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For Companies At a Glance
- Tasks: Welcome guests with a smile and provide exceptional hospitality service.
- Company: Join LGH Hotels Management, a leader in the hospitality industry.
- Benefits: Enjoy employee discounts, free meals, and wellbeing support.
- Why this job: Be part of a team creating memorable experiences for guests.
- Qualifications: Experience in hotel front desk and supervisory skills preferred.
- Other info: Dynamic work environment with opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
The Opportunity
Our front office teams deliver a true hospitality experience to all our guests, from welcoming them warmly to describing the hotel’s facilities, all while offering professional, friendly, and engaging service.
What You’ll Do
- Welcome with a Smile: Be a positive and engaging individual, passionate about making guests smile. Receive guests in a professional and friendly manner, handling all check-ins and inquiries.
- Be the Face of Hospitality: As the front-facing member of the team, ensure you are always presentable and engaging in positive communication with both guests and team members.
- Deliver Excellence: Consistently provide exceptional hospitality service, acting professionally at all times and ensuring every guest feels valued and welcomed.
Why Join Us
- People-Centric Culture: Our culture is all about our people. We want you to be YOU and bring your unique personality to the role.
- Create Memorable Experiences: Be part of a team dedicated to making every guest's stay special.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- You will have experience working within a busy hotel front desk environment (Preferred)
- At least 12 months of supervisory experience
- Highly motivated and proactive; acting with professionalism and positivity in all interactions.
- Excellent IT skills (MS Office, Financial systems) and numeracy
- Excellent oral and written communication skills
- Experienced user of Opera, Delphi, and Microsoft Office (Preferred)
- A positive and engaging demeanor.
Hotel
The Holiday Inn® Oxford hotel is ideally situated just off the A34, a mere three miles from Oxford town centre. Guests can enjoy the convenience of free parking and a short walk to the Pear Tree Park & Ride bus service, offering a quick 10-minute journey into the City Centre.
For those wishing to explore further, Oxford Parkway train station is only a five-minute drive away, providing easy access to London. Additionally, the designer outlet shopping at Bicester Village Retail Park is within easy reach. Many of the University of Oxford’s historic buildings, such as the Radcliffe Camera and Christopher Wren’s Tom Tower, as well as the Ashmolean Museum, are within walking distance of the hotel. Guests can also take a short 10-minute drive to visit the birthplace of Winston Churchill at the Baroque Blenheim Palace.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Hospitality Service Supervisor - Front Office in Oxford employer: LGH Hotels Management
Contact Detail:
LGH Hotels Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Service Supervisor - Front Office in Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their people-centric vibe.
✨Tip Number 2
Practice your hospitality skills! Role-play common scenarios you might face at the front desk, like handling guest inquiries or complaints. This will boost your confidence and show that you're ready to deliver excellence.
✨Tip Number 3
Dress to impress! As the face of hospitality, your appearance matters. Make sure you look professional and approachable, so guests feel welcomed right from the start.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and being part of creating memorable experiences for our guests.
We think you need these skills to ace Hospitality Service Supervisor - Front Office in Oxford
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can make guests smile.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in the front office environment. Mention any supervisory roles you've had and how they’ve prepared you to deliver exceptional service at our hotel.
Be Professional Yet Friendly: Remember, we’re looking for someone who embodies professionalism while being approachable. Use a friendly tone in your writing, but keep it polished and respectful to reflect the hospitality standards we uphold.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing culture there!
How to prepare for a job interview at LGH Hotels Management
✨Research the Company
Before your interview, take some time to learn about the hotel and its values. Understanding their people-centric culture and commitment to exceptional service will help you align your answers with what they’re looking for.
✨Showcase Your Hospitality Skills
Prepare examples from your past experiences that highlight your ability to deliver excellent customer service. Think of specific situations where you made a guest feel valued or resolved an issue effectively.
✨Dress to Impress
As a front office supervisor, your appearance matters. Dress professionally and ensure you look presentable. This not only shows respect for the interview process but also reflects the standards expected in hospitality.
✨Practice Positive Communication
During the interview, engage with your interviewer as if they were a guest. Use positive language, maintain eye contact, and smile. This will demonstrate your friendly and engaging demeanor, which is crucial for the role.
