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- Tasks: Join our Night Team to manage guest services and ensure hotel safety during night shifts.
- Company: Be part of LGH Hotels Management, managing 42 hotels across the UK with a focus on hospitality excellence.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and a cycle to work scheme.
- Why this job: Gain valuable experience in a dynamic environment while making guests feel at home.
- Qualifications: Previous hotel experience preferred; strong customer service and communication skills are essential.
- Other info: Work in a stunning location with opportunities for career growth in the hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
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Are you reliable and responsible? We\’re looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.
What You\’ll Do:
- Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
- Safety First: Maintain security and safety procedures throughout the night.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check-ins and check-outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
Benefits:
- Employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
- Eye care benefits.
- Free legal & money advice.
- Counseling sessions.
- Cycle to work scheme.
- Wellbeing tips, fitness videos, and health advice.
- Recipe ideas, wellbeing podcasts, TV, and breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty and free parking.
Ideal Candidate:
- Experience in a hotel or similar environment, preferably as a night team member.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- Understanding of safety and security procedures.
- Ability to stay calm in high-pressure situations.
- Flexible, adaptable, and available to work evenings and weekends.
- Good organizational skills and attention to detail.
About the Hotel:
Located over the Humber estuary with stunning views and just 10 minutes from Hull city centre, the Hull Humber View Hotel is part of the Signature Collection by Best Western. It features 95 bedrooms, including family suites, a wedding venue, meeting rooms, a fitness suite, and even a helipad for helicopter access.
About Us:
LGH Hotels Management manages a growing portfolio of 42 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western. Join us to build a fulfilling career in hospitality and shape the future of the industry.
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Nights Team Member employer: LGH Hotels Management
Contact Detail:
LGH Hotels Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Member
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of the Hull Humber View Hotel will help you answer questions confidently during the interview and show your genuine interest in the role.
✨Tip Number 2
Highlight your experience in customer service. Be ready to share specific examples of how you've handled guest requests or resolved issues in previous roles, as this will demonstrate your suitability for the Night Team Member position.
✨Tip Number 3
Prepare for situational questions. Think about how you would respond to emergencies or high-pressure situations, as these scenarios are likely to come up during the interview process.
✨Tip Number 4
Show your flexibility and adaptability. Since the role requires working evenings and weekends, be prepared to discuss your availability and willingness to work varied shifts, which is crucial for a Night Team Member.
We think you need these skills to ace Nights Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, especially any roles that involved night shifts or guest services. Use specific examples to demonstrate your customer service skills and ability to handle emergencies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role of Nights Team Member. Mention your understanding of safety procedures and your ability to stay calm under pressure, as these are key aspects of the job.
Highlight Relevant Skills: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've successfully managed guest requests or supported staff in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at LGH Hotels Management
✨Showcase Your Customer Service Skills
As a Night Team Member, excellent customer service is key. Be prepared to share examples of how you've handled guest requests or resolved issues in the past. This will demonstrate your ability to ensure a pleasant stay for guests.
✨Emphasise Your Reliability
Reliability is crucial for this role. Highlight your punctuality and responsibility in previous jobs. You might want to mention any experience you have working night shifts or in high-pressure situations to show you can handle the demands of the job.
✨Understand Safety Procedures
Familiarise yourself with basic safety and security procedures relevant to hotel operations. During the interview, express your understanding of these protocols and your commitment to maintaining a safe environment for both guests and staff.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential emergencies or guest complaints you might face during a night shift and how you would respond. This will show your ability to stay calm and act effectively under pressure.
