Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage guest requests, ensure safety, and support staff during the night shift.
- Company: Join LGH Hotels Management, part of Best Western, with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, wellbeing support, free meals, and recognition rewards.
- Why this job: Be part of a dynamic team in a historic hotel, shaping guest experiences.
- Qualifications: Previous hotel experience preferred; strong customer service and communication skills required.
- Other info: Located near Woodford train station, just 30 minutes from London.
The predicted salary is between 20000 - 30000 £ per year.
Are you reliable and responsible? We\’re looking for a Night Porter to ensure our hotel runs smoothly during the night shift.
What You\’ll Do:
- Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
- Safety First: Maintain security and safety procedures throughout the night.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check-ins and check-outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
Benefits:
- Employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
- Eye care, free legal & money advice, counseling sessions.
- Cycle to work scheme, wellbeing tips, fitness videos, recipe ideas, health advice.
- Wellbeing podcasts, TV, breathing exercises, 24/7 support line.
- Team rewards & recognition, free meals on duty, free parking.
Ideal Candidate:
- Previous experience in a hotel or similar environment, preferably as a night porter.
- Excellent customer service skills, friendly and professional demeanor.
- Strong communication and interpersonal skills.
- Understanding of safety and security procedures.
- Ability to remain calm in high-pressure situations.
- Flexible, adaptable, able to work evenings and weekends.
- Good organizational skills and attention to detail.
About the Hotel:
The London Chigwell Prince Regent Hotel, part of the Signature Collection by Best Western, is ideally located near Woodford train station, within 30 minutes of London. The hotel features 62 bedrooms, is a listed Georgian manor, and hosts weddings, conferences, and events with up to 350 delegates.
About Us:
Join LGH Hotels Management! With 42 hotels across the UK, including Crowne Plaza, Holiday Inn, and Best Western, we offer exciting careers in hospitality. Be part of shaping the future of the UK hospitality industry.
#J-18808-Ljbffr
Night Porter employer: LGH Hotels Management
Contact Detail:
LGH Hotels Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the hotel’s services and amenities. Knowing the ins and outs of what the London Chigwell Prince Regent Hotel offers will help you answer guest queries confidently and demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Highlight your experience in handling emergency situations. Since the role involves managing emergencies, be prepared to discuss any relevant experiences during the interview that showcase your ability to stay calm and act decisively under pressure.
✨Tip Number 3
Showcase your flexibility and adaptability. The night shift can bring unexpected challenges, so be ready to provide examples of how you've successfully adapted to changing circumstances in previous roles.
✨Tip Number 4
Prepare questions about the hotel's safety and security procedures. This shows your proactive approach to ensuring guest safety and your genuine interest in the role, making you a more appealing candidate.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any roles similar to a Night Porter. Emphasise your customer service skills and any previous responsibilities that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and explains why you are a great fit for the Night Porter role. Mention your reliability, ability to handle emergencies, and your commitment to guest satisfaction.
Highlight Relevant Skills: In your application, specifically mention skills such as communication, organisation, and your understanding of safety procedures. Use examples from past experiences to demonstrate these skills effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Night Porter.
How to prepare for a job interview at LGH Hotels Management
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be the face of the hotel during the night shift. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle guest requests promptly and professionally.
✨Demonstrate Your Understanding of Safety Procedures
Safety is paramount in this role. Familiarise yourself with common safety and security procedures in hotels. During the interview, discuss any relevant experience you have in maintaining safety standards and how you would respond to emergencies.
✨Emphasise Your Flexibility and Adaptability
Night shifts can be unpredictable, so it's important to show that you're flexible and adaptable. Share instances where you've had to adjust quickly to changing situations or support staff during busy periods.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential situations you might encounter as a Night Porter, such as handling a difficult guest or managing an emergency, and prepare your responses accordingly.
