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For Companies At a Glance
- Tasks: Lead hotel operations, ensuring exceptional guest experiences and supporting all departments.
- Company: Join a vibrant 5-star lifestyle hotel with a unique and bold atmosphere.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and career development opportunities.
- Why this job: Be the face of luxury hospitality and create memorable moments for guests.
- Qualifications: Experience in hotel management, strong leadership skills, and excellent communication.
- Other info: Dynamic environment with flexible hours and opportunities for growth in the hospitality industry.
The predicted salary is between 28800 - 43200 £ per year.
The Opportunity
Are you passionate about delivering exceptional guest experiences in a vibrant, luxury setting? We’re looking for a dynamic and hands-on Duty Manager to join our leadership team at our 5-star lifestyle hotel.
About the Role
As Duty Manager, you’ll be the face of the hotel during your shift—ensuring seamless operations, supporting all departments, and creating memorable moments for our guests. You’ll lead by example, resolve issues with confidence, and uphold the highest standards of service and hospitality.
Key Responsibilities
- Act as the senior manager on duty, overseeing daily hotel operations
- Lead and support front-of-house teams to deliver exceptional guest service
- Handle guest feedback and resolve issues promptly and professionally
- Ensure health & safety, security, and brand standards are maintained
- Collaborate with department heads to ensure smooth handovers and communication
- Support training and development of team members
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
Ideal Candidate
- Proven experience in a supervisory or management role within a luxury or lifestyle hotel
- Strong leadership and problem-solving skills
- Excellent communication and interpersonal abilities
- Calm under pressure and thrives in a fast-paced environment
- Flexible with working hours, including evenings, weekends, and holidays
Hotel St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Duty Manager in London employer: LGH Hotels Management
Contact Detail:
LGH Hotels Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Show up in style! If you’re attending any industry events or job fairs, dress to impress and bring your A-game. First impressions matter, so make sure you look the part of a dynamic Duty Manager ready to lead.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the role. Highlight your leadership skills and problem-solving abilities, as these are key for a Duty Manager in a luxury hotel setting.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities at LGH Hotels Management, and applying directly can give you a better chance of landing that dream job. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for delivering exceptional guest experiences shine through. We want to see how your passion aligns with our vibrant, luxury setting!
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in supervisory or management roles within luxury hotels. We love seeing how your skills match the key responsibilities of the Duty Manager position.
Be Professional Yet Personal: While we appreciate professionalism, don’t be afraid to inject a bit of your personality into your application. We’re looking for someone who can lead by example and create memorable moments for our guests!
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at LGH Hotels Management
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its unique offerings, brand values, and recent news. This will not only impress the interviewers but also help you tailor your answers to show how you can contribute to their specific environment.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of potential challenges you might encounter in a luxury hotel setting and how you would handle them. Practising these scenarios will help you respond confidently during the interview.
✨Emphasise Guest Experience
Since the role focuses on delivering exceptional guest experiences, be ready to discuss how you prioritise guest satisfaction. Share specific instances where you went above and beyond to ensure a memorable stay for guests, highlighting your commitment to service excellence.
