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- Tasks: Welcome guests with a smile and handle check-ins professionally.
- Company: Join LGH Hotels Management, a leading name in UK hospitality with 42 hotels.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and more!
- Why this job: Be part of a people-centric culture that values your unique personality.
- Qualifications: Experience in hotel front desk and supervisory roles preferred.
- Other info: Located at Holiday Inn Glasgow Airport, easy access to city centre.
The predicted salary is between 28800 - 43200 £ per year.
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Hospitality Service Supervisor – Front Office, Glasgow
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Client:
LGH Hotels Management
Location:
Glasgow, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
bb9720888526
Job Views:
8
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
The Opportunity
Our front office teams deliver a true hospitality experience to all our guests, from welcoming them warmly to describing the hotel\’s facilities, all while offering professional, friendly, and engaging service.
What You\’ll Do:
- Welcome with a Smile: Be a positive and engaging individual, passionate about making guests smile. Receive guests in a professional and friendly manner, handling all check-ins and inquiries.
- Be the Face of Hospitality: As the front-facing member of the team, ensure you are always presentable and engaging in positive communication with both guests and team members.
- Deliver Excellence: Consistently provide exceptional hospitality service, acting professionally at all times and ensuring every guest feels valued and welcomed.
Why Join Us
- People-Centric Culture: Our culture is all about our people. We want you to be YOU and bring your unique personality to the role.
- Create Memorable Experiences: Be part of a team dedicated to making every guest\’s stay special.
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- YOU will have experience working within a busy hotel front desk environment (Preferred)
- At least 12 months of supervisory experience
- Highly motivated and proactive; acting with professionalism and positivity in all interactions.
- Excellent IT skills (MS Office, Financial systems) and numeracy
- Excellent oral and written communication skills
- Experienced user of Opera, Delphi, and Microsoft Office (Preferred)
Hotel
The Holiday Inn Glasgow Airport is conveniently located within the Glasgow International Airport complex, providing easy access to the city centre with a 24-hour bus service just 10 minutes away. Situated right by the M8 motorway, our hotel features 300 modern and comfortable bedrooms, along with a Meetings & Events facility catering to our corporate clients.
The hotel offers a range of amenities to ensure a pleasant stay. Guests can enjoy free Wi-Fi throughout the hotel, on-site parking. Our stylish guest rooms are equipped with comfortable beds and pillow menus to ensure restful nights. In the hotel’s restaurant, you can enjoy a traditional full Scottish breakfast buffet, as well as a variety of dishes including steaks and burgers. After a long day, relax in the lounge bar and catch live sports on two widescreen TVs, or order from the 24-hour room service menu12.
For business travellers, the hotel offers 18 flexible meeting rooms that can host up to 250 delegates. The Scottish Exhibition and Conference Centre is just a 15-minute drive away, making it convenient for attending events. Additionally, the Intu Braehead shopping and leisure complex, which includes a cinema, nightclubs, and a bowling alley, is just a short drive away.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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Hospitality Service Supervisor - Front Office employer: LGH Hotels Management
Contact Detail:
LGH Hotels Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Service Supervisor - Front Office
✨Tip Number 1
Familiarise yourself with the specific hotel and its services. Knowing the ins and outs of the Holiday Inn Glasgow Airport, including its amenities and unique offerings, will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in front office roles. Attend local hospitality events or join online forums to connect with others and gain insights that could be beneficial for your application.
✨Tip Number 3
Demonstrate your customer service skills in real-time by volunteering or taking part in community events. This hands-on experience can provide you with practical examples to discuss during your interview, showcasing your ability to create memorable guest experiences.
✨Tip Number 4
Research common interview questions for hospitality supervisory roles and practice your responses. Being well-prepared will help you convey your passion for hospitality and your readiness to lead a team effectively.
We think you need these skills to ace Hospitality Service Supervisor - Front Office
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any supervisory roles. Emphasise your skills in customer service, communication, and IT proficiency, as these are crucial for the Hospitality Service Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable experiences for guests. Mention specific examples from your previous roles that demonstrate your professionalism and positive attitude.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as excellent oral and written communication, IT skills, and experience with hotel management systems like Opera and Delphi. This will show that you meet the requirements of the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in the hospitality industry.
How to prepare for a job interview at LGH Hotels Management
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Your Communication Skills
As a Hospitality Service Supervisor, excellent communication is key. Prepare to discuss how you effectively communicate with both guests and team members, and be ready to showcase your ability to handle inquiries and resolve issues professionally.
✨Highlight Your Supervisory Experience
Since the role requires supervisory experience, be prepared to talk about your leadership style. Discuss how you've motivated your team, managed conflicts, and ensured high standards of service in a busy front desk environment.
✨Dress the Part
First impressions matter, especially in hospitality. Dress professionally and ensure you look presentable for the interview. This will reflect your understanding of the importance of appearance in the hospitality industry.
