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For Companies At a Glance
- Tasks: Lead hotel operations and guide a passionate team to deliver exceptional guest experiences.
- Company: Join LGH Hotels Management, a growing portfolio of 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and a cycle to work scheme.
- Why this job: Make a significant impact in hospitality while developing your leadership skills in a supportive environment.
- Qualifications: Ideal for adaptable leaders with strong management experience and a passion for service.
- Other info: Located near the M5, the Gloucester Hotel features 95 rooms and excellent facilities.
The predicted salary is between 28800 - 43200 £ per year.
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Are you ready to take on a leadership role and oversee all hotel operations? Working in partnership with an experienced General Manager, you\’ll have the opportunity to apply your knowledge across all operational departments.
What You\’ll Do:
- Lead with Passion: Naturally guide and direct a team of Hospitality Service Experts who are dedicated to delivering exceptional guest experiences.
- Hands-On Approach: Embrace a hands-on role, working across various departments to ensure smooth operations.
- Develop Talent: Take ownership of the ongoing development of your team, fostering a positive and growth-oriented environment.
- Grow Your Skills: This role is perfect for an established Head of Department looking for their first management opportunity, allowing you to develop your skills in all areas of the business.
Why Join Us?
Be part of a team that values passion, dedication, and exceptional service. If you\’re ready to lead with expertise and make a significant impact, we want to hear from you!
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- You will be an adaptable head of department or a senior member of the operations team with strong duty management experience within a similar sized property.
- Commercial acumen and a proven track record in improving business metrics.
- Credibility and personal drive; you will be visible amongst the team.
- Will be a key ambassador across the hotel, personally promoting the hotel whilst ensuring your team does the same.
- Exceptional level of numeracy and literacy skills.
- Ability to produce and analyse reports to drive the performance of the hotel.
- Manage and lead the team through periods of change with an authentic and genuine demeanour.
Hotel
Just 5 minutes from the M5 and a short taxi ride from Gloucester train station, you’ll find the Gloucester Hotel, part of the Signature Collection By Best Western. Conveniently located between junctions 11A and 12 of the M5, the hotel is only a 5-7 minute drive from the motorway, whether you’re traveling north or south.
The hotel features 95 bedrooms, including 6 family rooms, and meeting rooms for up to 180 delegates. It also has a Civil Ceremony licence and a versatile wedding suite that can accommodate up to 200 guests. Guests can enjoy the health club, which includes a squash court, beauty treatment area, swimming pool, and children’s pool.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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Hospitality Service Manager employer: LGH Hotels Management
Contact Detail:
LGH Hotels Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Service Manager
✨Tip Number 1
Network with current or former employees of LGH Hotels Management. They can provide valuable insights into the company culture and what it takes to succeed in a leadership role like the Hospitality Service Manager.
✨Tip Number 2
Familiarise yourself with the latest trends in hospitality management. Being knowledgeable about industry standards and innovations will help you stand out as a candidate who is ready to lead and develop talent.
✨Tip Number 3
Prepare to discuss your hands-on experience in various hotel operations during the interview. Highlight specific examples where you've successfully managed teams or improved guest experiences, as this will demonstrate your capability for the role.
✨Tip Number 4
Showcase your commercial acumen by being ready to discuss how you've previously driven business metrics. This could include examples of cost-saving initiatives or revenue-generating strategies that you've implemented in past roles.
We think you need these skills to ace Hospitality Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management. Focus on your leadership skills, operational knowledge, and any achievements that demonstrate your ability to improve business metrics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've led teams or improved guest experiences in previous positions.
Highlight Relevant Skills: In your application, emphasise your strong numeracy and literacy skills, as well as your ability to analyse reports. These are crucial for driving hotel performance and will set you apart from other candidates.
Showcase Your Adaptability: Demonstrate your adaptability and experience in managing teams through change. Provide examples of how you've successfully navigated challenges in past roles, which is essential for this position.
How to prepare for a job interview at LGH Hotels Management
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create exceptional guest experiences in your previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you motivate and develop your team. Highlight any past experiences where you've successfully led a team through challenges or changes, showcasing your ability to inspire others.
✨Know the Business Metrics
Familiarise yourself with key performance indicators relevant to hotel operations. Be ready to discuss how you've used data to drive improvements in service quality or operational efficiency in your previous positions.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges in hotel management and prepare thoughtful responses that demonstrate your hands-on approach and adaptability.
