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For Companies At a Glance
- Tasks: Join our Front Office Team to create memorable guest experiences through exceptional service.
- Company: LGH Hotels Management operates 42 hotels across the UK, including well-known brands like Holiday Inn.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and growth opportunities in a dynamic environment.
- Why this job: Be the first impression for guests and thrive in a fast-paced, supportive setting that values your contributions.
- Qualifications: Previous customer-facing experience, strong communication skills, and flexibility for weekends and holidays are essential.
- Other info: Located near UWE Bristol, our hotel features a gym, pool, and serene landscaped grounds.
The predicted salary is between 20000 - 30000 £ per year.
If you are fully available, flexible and want to work 24h per week in Front Office Team - maybe we are looking for you!
The Opportunity
Are you a highly motivated, customer-focused individual ready to make a difference? We are looking for someone like you to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you'll play a crucial role in creating memorable and seamless guest experiences.
What You'll Do:
- Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
- Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
- Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
- Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.
- Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.
Why Join Us:
- Be the First Impression: As the first point of contact, you'll set the tone for our guests' entire stay.
- Dynamic Environment: Thrive in a fast-paced, supportive setting where your contributions are valued.
- Growth Opportunities: Be part of a team that encourages professional development and career growth.
Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply). Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays. Eye care. Free legal & money advice. Counseling sessions. Cycle to work scheme. Wellbeing tips and support fitness videos. Recipe ideas. Advice on keeping active and healthy living. Wellbeing podcasts and tv. Breathing exercises. 24/7 advice and support line. Team reward & recognition. Free meals on duty. Free parking.
Ideal Candidate
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment.
- Strong communication and interpersonal skills, with a friendly and welcoming personality.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with computer systems and software, including reservation and property management systems.
- Flexible availability, including weekends and holidays.
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
Hotel
The Holiday Inn Bristol-Filton is ideally located just off Junction 1 of the M32, close to the University of the West of England Bristol (UWE) and MOD Abbeywood. The hotel offers a variety of dining options, with a bar and lounge providing excellent all-day dining choices. Our Health and Fitness Club features a fully equipped gym, heated swimming pool, and sauna. The hotel also boasts a fantastic Academy Conference Centre, capable of hosting up to 260 delegates, and an on-site fitness centre to meet all business and fitness needs. Additionally, the hotel is set on 16 acres of landscaped grounds, featuring a private fishing lake, which adds to the serene environment.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Front Office Team Member employer: LGH Hotels Management
Contact Detail:
LGH Hotels Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of the Holiday Inn Bristol-Filton, including its dining options and facilities, will help you engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. As a Front Office Team Member, you'll be the first point of contact for guests. Role-playing different scenarios with friends or family can help you prepare for various guest interactions and improve your ability to handle requests efficiently.
✨Tip Number 3
Showcase your flexibility and availability during the interview. Since the role requires working weekends and holidays, emphasising your willingness to adapt your schedule can set you apart from other candidates.
✨Tip Number 4
Network within the hospitality industry. Connecting with current or former employees of LGH Hotels Management on platforms like LinkedIn can provide valuable insights into the company culture and expectations, giving you an edge in your application.
We think you need these skills to ace Front Office Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you interacted with guests, handled inquiries, or managed reservations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable guest experiences. Mention specific skills that align with the job description, such as strong communication and multitasking abilities.
Highlight Flexibility: Since the role requires flexible availability, be sure to mention your willingness to work weekends and holidays. This shows your commitment and readiness to meet the demands of the position.
Showcase Teamwork Skills: In your application, provide examples of how you've successfully collaborated with others in a team environment. This is crucial for the Front Office Team Member role, as you'll be working closely with various hotel departments.
How to prepare for a job interview at LGH Hotels Management
✨Showcase Your Customer Service Skills
As a Front Office Team Member, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation effectively.
✨Demonstrate Your Multitasking Ability
In a fast-paced environment like a hotel, multitasking is essential. Be ready to discuss how you've successfully managed multiple tasks at once, especially in high-pressure situations, to show that you can handle the demands of the role.
✨Familiarise Yourself with the Hotel's Offerings
Research the Holiday Inn Bristol-Filton and its amenities before the interview. Knowing about their dining options, fitness facilities, and unique features will help you answer questions confidently and show your genuine interest in the position.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your enthusiasm for the role. Ask about team dynamics, opportunities for growth, or how they measure success in the Front Office Team to demonstrate your commitment to contributing positively.
