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For Companies At a Glance
- Tasks: Lead hotel operations, manage teams, and enhance guest experiences.
- Company: Join LGH Hotels Management, a leader in the hospitality industry.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Why this job: Make a real impact in a dynamic environment with a rich heritage.
- Qualifications: Experience in hotel management and strong leadership skills required.
- Other info: Flexible hours and excellent career growth opportunities await you.
The predicted salary is between 36000 - 60000 £ per year.
The Opportunity
Are you highly motivated and experienced in hotel management? We are looking for a dynamic Hotel Operations Manager to lead our team and ensure our hotel runs smoothly.
What You'll Do:
- Oversee Operations: Manage all hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Lead the Team: Develop and manage department heads and staff to ensure efficient and effective operations.
- Maximise Revenue: Optimise revenue streams and control costs to meet financial goals.
- Ensure Compliance: Adhere to legal requirements and regulations.
- Enhance Guest Experience: Develop and implement strategies to improve guest satisfaction.
- Resolve Issues: Handle guest complaints promptly and ensure resolution.
- Build Relationships: Develop and maintain relationships with key stakeholders, including vendors, suppliers, and community members.
- Shape Policies: Participate in the development and implementation of hotel policies and procedures.
- Manage Crises: Develop and implement crisis management plans and protocols.
Why Join Us?
Be part of a team dedicated to delivering exceptional guest experiences and ensuring smooth operations. If you're ready to lead with expertise and make a significant impact, we want to hear from you!
Benefits
- Employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counselling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and TV
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Proven experience as a hotel operations manager or in a similar role
- Strong leadership and management skills with the ability to motivate and develop staff
- Excellent communication and interpersonal skills with the ability to interact effectively with guests and stakeholders
- Strong financial management skills with the ability to maximise revenue and control costs
- Strong knowledge of hotel operations and industry trends
- Strong problem-solving skills and ability to make decisions in a fast-paced environment
- Ability to work flexible hours including nights, weekends, and holidays
- Bachelor's degree in hospitality management or a related field preferred
If you are a highly motivated individual with a passion for delivering exceptional guest experiences and managing a team to success, we encourage you to apply for this exciting opportunity.
Hotel
Welcome to the original railway hotel. Since 1860, we’ve been creating wonderful experiences for discerning travellers. Situated at the gateway to Chester, we offer a stylish escape, a place to rest from your journey, and a luxurious, well-connected base to explore Chester and beyond.
Our hotel is renowned for its rich heritage and stunning public areas, where you can enjoy great food, afternoon teas, and signature cocktails. Don’t miss our hidden gem, the terrace, a tranquil oasis in the heart of the city.
Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was considered the first skyscraper of its time. Since opening in 1860, it has hosted notable guests such as Charles Dickens, Cecil Rhodes, and Lillie Langtry.
All 218 bedrooms feature superfast Wi-Fi, a TV, and 24-hour room service. The hotel also offers 8 conference rooms, ideal for any event, meeting, or wedding.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Operations Manager in Chester employer: LGH Hotels Management
Contact Detail:
LGH Hotels Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Chester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at hotels you’re interested in. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether it’s at a job fair or an informal chat, be ready to discuss your experience in hotel operations. Bring examples of how you've maximised revenue or improved guest satisfaction to the table.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We want to see your application directly, and it gives you a better chance to stand out. Plus, you’ll get all the latest updates on our openings and events.
✨Tip Number 4
Prepare for interviews by researching our hotel’s history and values. Knowing about our rich heritage and commitment to exceptional guest experiences will show that you’re genuinely interested in joining our team. Be ready to share how you can contribute to our success!
We think you need these skills to ace Operations Manager in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in hotel management and any relevant skills that match the job description. We want to see how you can lead a team and enhance guest experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your background makes you the perfect fit for our hotel. Don’t forget to mention specific achievements that demonstrate your leadership skills.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved issues in past roles. We love candidates who can think on their feet and handle crises effectively, so share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at LGH Hotels Management
✨Know Your Operations Inside Out
Before the interview, brush up on all aspects of hotel operations. Familiarise yourself with front desk procedures, housekeeping standards, and food and beverage management. This knowledge will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated staff or resolved conflicts. This will highlight your ability to manage and develop a team effectively, which is crucial for the Operations Manager role.
✨Be Ready to Discuss Financial Strategies
Since maximising revenue is key, come prepared to discuss your experience with financial management. Have examples ready of how you've optimised costs or increased revenue in previous roles. This will show that you understand the financial side of hotel operations.
✨Emphasise Guest Experience Enhancements
Think about strategies you've implemented to improve guest satisfaction. Be ready to share specific initiatives that led to positive feedback or increased guest loyalty. This will demonstrate your commitment to enhancing the guest experience, which is vital for this position.
