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- Tasks: Ensure smooth hotel operations during the night, providing guest services and maintaining safety.
- Company: Join LGH Hotels Management, a leader in the hospitality industry with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and more!
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Previous hotel experience, excellent customer service skills, and a calm demeanour under pressure.
- Other info: Work in a stunning Victorian hotel with great career growth opportunities.
The predicted salary is between 1200 - 1800 £ per month.
Join Our Team as a Night Team Member! Are you reliable and responsible? We are looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.
What You'll Do:
- Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
- Safety First: Maintain security and safety procedures throughout the night.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check-ins and check-outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
Benefits:
- Employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate:
- Previous experience working in a hotel or similar environment, preferably in a night team member role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
Hotel: With its royal history, splendid architecture, and superbly central location, the Carlisle Station Hotel, part of the Sure Collection By Best Western, is one of the most desirable places to stay in Cumbria’s capital. This striking Victorian building is paired with modern, boutique interiors. The hotel features 70 comfortable bedrooms, including family rooms and singles. It also boasts a stunning Victorian ballroom that can host up to 180 guests, and 5 versatile meeting rooms accommodating up to 220 delegates.
About us: Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Nights Team Member in Carlisle employer: LGH Hotels Management
Contact Detail:
LGH Hotels Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Member in Carlisle
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Team Member role.
✨Tip Number 2
Be ready for the interview! Brush up on your customer service skills and be prepared to discuss how you’d handle various situations during the night shift. Show them you’re calm under pressure and ready to tackle any challenge.
✨Tip Number 3
Don’t forget to showcase your flexibility! Highlight your ability to work evenings and weekends, as this is crucial for a Night Team Member. Employers love candidates who are adaptable and willing to step up when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates about our hotels, making it easier for you to land that dream job.
We think you need these skills to ace Nights Team Member in Carlisle
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hotel or customer service roles. We’re looking for specific examples that demonstrate your skills, especially in guest services and safety procedures.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on what makes you a great fit for the Night Team Member position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed by us. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at LGH Hotels Management
✨Know the Hotel Inside Out
Before your interview, take some time to research the Carlisle Station Hotel and its unique features. Familiarise yourself with its history, services, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Team Member, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. Think about how you handled difficult situations and what you did to ensure a pleasant stay for them.
✨Demonstrate Your Safety Awareness
Since safety is a top priority during night shifts, be ready to discuss your understanding of security procedures. You might want to share any relevant experiences where you had to manage safety protocols or respond to emergencies effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Practice responding to hypothetical situations, like handling a guest complaint or managing an emergency. This will help you think on your feet during the actual interview.
