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- Tasks: Ensure smooth hotel operations during the night, providing excellent guest services and support.
- Company: Join LGH Hotels Management, a leader in the hospitality industry with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and a cycle to work scheme.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences at night.
- Qualifications: Previous hotel experience, strong customer service skills, and a calm approach under pressure.
- Other info: Work in a beautiful hotel with great facilities and career growth opportunities.
The predicted salary is between 1300 - 1800 £ per month.
Join Our Team as a Night Team Member! Are you reliable and responsible? We are looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.
What You'll Do:
- Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
- Safety First: Maintain security and safety procedures throughout the night.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check-ins and check-outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
Benefits:
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and TV.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
Ideal candidate:
- Previous experience working in a hotel or similar environment, preferably in a night team member role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
The Holiday Inn Bristol-Filton is ideally located just off Junction 1 of the M32, close to the University of the West of England Bristol (UWE) and MOD Abbeywood. The hotel offers a variety of dining options, with a bar and lounge providing excellent all-day dining choices. Our Health and Fitness Club features a fully equipped gym, heated swimming pool, and sauna. The hotel also boasts a fantastic Academy Conference Centre, capable of hosting up to 260 delegates, and an on-site fitness centre to meet all business and fitness needs. Additionally, the hotel is set on 16 acres of landscaped grounds, featuring a private fishing lake, which adds to the serene environment.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Nights Team Member in Bristol employer: LGH Hotels Management
Contact Detail:
LGH Hotels Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Member in Bristol
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Team Member role.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for any Night Team Member positions that catch your eye. The early bird gets the worm!
✨Tip Number 3
Prepare for the interview! Brush up on your customer service skills and be ready to discuss how you’d handle various situations during the night shift. Show us you’re calm under pressure and ready to keep our guests happy.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the Night Team Member position and keeps you fresh in their minds.
We think you need these skills to ace Nights Team Member in Bristol
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, we’re all about great customer service, so show us how you connect with people.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or night shifts. We love seeing how your past roles have prepared you for this position. Be specific about your skills and how they relate to what we’re looking for in a Night Team Member.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors. A polished application shows us you care!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need right there. Plus, it helps us keep track of your application better!
How to prepare for a job interview at LGH Hotels Management
✨Know the Hotel Inside Out
Before your interview, take some time to research the Holiday Inn Bristol-Filton. Familiarise yourself with its amenities, services, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Night Team Member, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle requests promptly and professionally, as this will resonate well with the interviewers.
✨Demonstrate Your Calmness Under Pressure
Night shifts can be unpredictable, so be ready to discuss how you've managed high-pressure situations in the past. Share specific instances where you remained composed during emergencies or busy periods, showcasing your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, safety protocols, or opportunities for growth within the hotel. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.