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- Tasks: Ensure smooth hotel operations during the night, providing guest services and maintaining safety.
- Company: Join LGH Hotels Management, a leader in the hospitality industry with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and more!
- Why this job: Be part of a dynamic team and make a real impact in the hospitality sector.
- Qualifications: Previous hotel experience, excellent customer service skills, and a calm demeanour under pressure.
- Other info: Flexible hours with opportunities for growth in a thriving industry.
The predicted salary is between 1200 - 1600 £ per month.
Join Our Team as a Night Team Member! Are you reliable and responsible? We are looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.
What You'll Do:
- Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
- Safety First: Maintain security and safety procedures throughout the night.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check-ins and check-outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
Benefits:
- Employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate:
- Previous experience working in a hotel or similar environment, preferably in a night team member role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
Hotel: The Birmingham Strathallan Hotel offers 135 rooms and is just a short taxi ride from Birmingham New Street and conveniently located near the M5 in leafy Edgbaston.
About us: Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Nights Team Member in Birmingham employer: LGH Hotels Management
Contact Detail:
LGH Hotels Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Member in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Team Member role.
✨Tip Number 2
Be ready for the interview! Research common questions for hotel roles and practice your answers. Show off your customer service skills and how you handle high-pressure situations – they want to see you shine!
✨Tip Number 3
Dress the part! Even if it’s a night shift, first impressions matter. Wear something smart-casual that reflects your professionalism and readiness to work in a hotel environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities with us at LGH Hotels Management, so don’t miss out!
We think you need these skills to ace Nights Team Member in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hotel or customer service roles. We love seeing how your past experiences can contribute to our team, so be specific about what you've done!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid long-winded sentences and get straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Night Team Member position. We can’t wait to hear from you!
How to prepare for a job interview at LGH Hotels Management
✨Know the Hotel Inside Out
Before your interview, take some time to research the Birmingham Strathallan Hotel and its services. Familiarise yourself with their guest offerings, safety protocols, and any recent news. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Team Member, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. Think about how you handled difficult situations or ensured a pleasant stay for someone – this will highlight your suitability for the role.
✨Demonstrate Your Calmness Under Pressure
The night shift can be unpredictable, so be ready to discuss how you handle high-pressure situations. Share specific instances where you remained composed during emergencies or busy periods. This will reassure the interviewers that you can manage the responsibilities of the role effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the hotel is the right fit for you.
