Sales Office Manager in West Drayton

Holiday Inn M4 J4 will reopen in late 2026 after an extensive refurbishment, creating a refreshed hotel that champions comfort, connection, and a positive experience for guests and colleagues alike. We’re looking for an experienced and motivated Sales Office Manager to lead our sales function and play a key role in the hotel’s ongoing commercial success. This role is about more than achieving targets. It’s about creating clarity, direction and belief — helping your team understand what success looks like, how to achieve it, and why their work matters. You’ll foster a positive, confident sales environment where people feel supported, capable and motivated to perform at their best. You’ll build strong, trusting relationships with clients and partners, respond intelligently to market conditions, and develop sales strategies that deliver sustainable, long‑term revenue growth across corporate, group and agency business.

What You’ll Be Responsible For

• Providing clear direction and purpose by developing and delivering effective sales strategies aligned with the hotel’s wider commercial goals.
• Building strong, respectful relationships with corporate clients, travel agents and external partners, creating trust and long‑term loyalty.
• Proactively generating new business by identifying opportunities, analysing market trends and growing market share.
• Leading, coaching and supporting the sales team, helping them build confidence, capability and a genuine sense of achievement.
• Driving strong performance by ensuring targets are met or exceeded, while maintaining a calm, focused and positive team culture.
• Collaborating closely with Revenue Management to ensure pricing and sales strategies are aligned and commercially effective.
• Maintaining clarity and control through accurate monitoring of sales activity, performance trends and results.
• Representing the hotel with confidence and professionalism at trade shows, networking events and industry forums.
• Ensuring compliance and consistency by operating within all legal, regulatory and company requirements.

Benefits

• Employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG Employee Room Benefit Programme across their global portfolio.
• Access to 24/7 Employee Assistance Programme for support and advice.
• Refer a friend scheme from £500 to £1000 per referral.
• Hospital Plan.
• Online Health Portal.
• Eye Care.
• Employee Discount Schemes - 100's of discounts on various services.
• Pension Scheme.
• Free meals on duty.
• Cycle to Work schemes to help employees save money and keep fit.

Who This Role Is For

• Is motivated by clear goals and tangible outcomes, and enjoys the challenge of driving results.
• Builds relationships naturally and understands the importance of trust, consistency and credibility.
• Enjoys leading people, developing others and creating a sense of shared purpose.
• Feels energised by opportunity, prospecting and opening new doors.
• Is confident using data, insight and market knowledge to inform decisions.
• Thrives in an environment where autonomy, responsibility and accountability are valued.
• Balances commercial ambition with emotional intelligence and professionalism.

If you’re someone who gains satisfaction from building strong partnerships, leading with purpose and seeing your ideas turn into measurable success, this role offers real scope to make an impact.

The Holiday Inn Heathrow M4Jct4 is a flagship property in the LGH portfolio, located just minutes from London Heathrow Airport, boasting 615 rooms.

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, we are the premier destination for those seeking a fulfilling career in hospitality.