At a Glance
- Tasks: Lead the Reservations function and turn enquiries into bookings with a human touch.
- Company: Exciting opportunity at Holiday Inn London Heathrow M4 J4, reopening in late 2026.
- Benefits: Be part of a supportive team with growth opportunities and a chance to shape hotel culture.
- Other info: Dynamic environment with the chance to influence processes and standards from day one.
- Why this job: Make a real impact in a high-profile hotel relaunch and enhance guest experiences.
- Qualifications: Experience in hotel reservations and a passion for hospitality and improvement.
The predicted salary is between 30000 - 40000 £ per year.
As Holiday Inn London Heathrow M4 J4 prepares to reopen, we’re building a brilliant team to bring the hotel back with energy, warmth, and standards we can be proud of. We’re looking for a Reservations Manager who loves pace, thrives on detail, and knows how to turn enquiries into bookings — while keeping service genuinely human.
What you’ll be doing:
- Leading the Reservations function day-to-day and helping shape how we welcome guests from the very first interaction.
- Driving conversion — turning calls, emails and enquiries into confirmed bookings.
- Managing rates, availability and inventory with a sharp eye for detail (working closely with Revenue and Front Office).
- Keeping reservation systems accurate, tidy and up to date so reporting and decisions are always based on clean data.
- Handling escalations with calm professionalism and finding solutions that protect both guest experience and revenue.
- Supporting forecasting, reporting and day-to-day trading decisions through strong reservations insight.
- Building great working relationships across the hotel so the guest journey is seamless from booking to check-out.
What we’re looking for:
- Confidence, hospitality know-how, and the instinct to improve things.
- Proven experience in hotel reservations (and ideally supervising or managing a team).
- Strong understanding of reservations standards, pace, and the importance of accuracy.
- Commercial instinct — you care about conversion, not just call handling.
- Comfortable working with PMS / reservations systems and reports (training can be provided where needed).
- A coaching mindset: supportive, clear, consistent, and fair.
- Organised, calm under pressure, and proud of doing things properly.
Why join us for the relaunch?
- Because opening (or reopening) a hotel is special. It’s a chance to shape culture, set standards, and build something people want to be part of — from day one.
- A key role in a high-profile hotel relaunch.
- Real scope to improve processes and shape how reservations “feels” for guests and colleagues.
- A supportive team environment with development opportunities as the hotel grows.
Reservations Manager in West Drayton employer: LGH Hotels Management Ltd
At Holiday Inn London Heathrow M4 J4, we pride ourselves on creating a vibrant and supportive work culture that values every team member's contribution. As we prepare for our exciting relaunch, we offer unique opportunities for professional growth, a chance to shape guest experiences from the ground up, and a collaborative environment where your ideas can flourish. Join us in making every stay memorable while enjoying the benefits of working in a dynamic hotel setting near one of the world's busiest airports.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager in West Drayton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights into the reopening of Holiday Inn London Heathrow. A friendly chat can lead to valuable referrals or insider info that could give you an edge.
✨Tip Number 2
Show off your personality! When you get the chance to speak with hiring managers or during interviews, let your passion for hospitality shine through. Share stories that highlight your experience and how you’ve turned enquiries into bookings with a personal touch.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply — follow up with a quick email expressing your enthusiasm. This shows initiative and keeps you on their radar as they sift through applications.
✨Tip Number 4
Prepare for the unexpected! In the fast-paced world of hotel reservations, things can change quickly. Be ready to discuss how you handle pressure and maintain accuracy under tight deadlines. It’s all about showing you can keep calm and deliver results!
We think you need these skills to ace Reservations Manager in West Drayton
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how you connect with guests and create memorable experiences, so share any relevant stories or examples that highlight your passion.
Be Detail-Oriented:As a Reservations Manager, attention to detail is key. Make sure your application is free from typos and errors. We appreciate clarity and precision, so format your CV and cover letter neatly to reflect your organisational skills.
Highlight Your Experience:Don’t be shy about showcasing your previous experience in hotel reservations. We’re looking for proven skills, so mention specific achievements or challenges you've overcome in past roles that demonstrate your ability to drive conversion and manage reservations effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to be part of our team right from the start!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of hotel reservations and the specific systems used in the industry. Familiarise yourself with common challenges faced in reservations management and think about how you would tackle them.
✨Showcase Your People Skills
As a Reservations Manager, you'll be the first point of contact for guests. Prepare examples of how you've turned enquiries into bookings in the past, and highlight your ability to handle escalations with calm professionalism.
✨Demonstrate Your Attention to Detail
Bring along examples of how you've maintained accurate reservation systems or improved processes in previous roles. This will show that you understand the importance of clean data and how it impacts guest experience and revenue.
✨Be Ready to Discuss Your Coaching Style
Since the role involves leading a team, think about your coaching mindset. Be prepared to share how you've supported team members in the past and how you plan to foster a positive working environment as the hotel relaunches.
