At a Glance
- Tasks: Lead the Reservations team to convert enquiries into bookings and enhance guest experiences.
- Company: Exciting opportunity at Holiday Inn London Heathrow M4 J4, reopening in late 2026.
- Benefits: Be part of a dynamic team with growth opportunities and a chance to shape hotel culture.
- Other info: Join a supportive environment where your ideas can flourish as we reopen.
- Why this job: Make a real impact in a high-profile hotel relaunch and improve guest interactions.
- Qualifications: Experience in hotel reservations and a passion for hospitality and service excellence.
The predicted salary is between 30000 - 40000 £ per year.
As Holiday Inn London Heathrow M4 J4 prepares to reopen, we’re building a brilliant team to bring the hotel back with energy, warmth, and standards we can be proud of. We’re looking for a Reservations Manager who loves pace, thrives on detail, and knows how to turn enquiries into bookings — while keeping service genuinely human.
What you’ll be doing
- Leading the Reservations function day-to-day and helping shape how we welcome guests from the very first interaction.
- Driving conversion — turning calls, emails and enquiries into confirmed bookings.
- Managing rates, availability and inventory with a sharp eye for detail (working closely with Revenue and Front Office).
- Keeping reservation systems accurate, tidy and up to date so reporting and decisions are always based on clean data.
- Handling escalations with calm professionalism and finding solutions that protect both guest experience and revenue.
- Supporting forecasting, reporting and day-to-day trading decisions through strong reservations insight.
- Building great working relationships across the hotel so the guest journey is seamless from booking to check-out.
What we’re looking for
- Confidence, hospitality know-how, and the instinct to improve things.
- Proven experience in hotel reservations (and ideally supervising or managing a team).
- Strong understanding of reservations standards, pace, and the importance of accuracy.
- Commercial instinct — you care about conversion, not just call handling.
- Comfortable working with PMS / reservations systems and reports (training can be provided where needed).
- A coaching mindset: supportive, clear, consistent, and fair.
- Organised, calm under pressure, and proud of doing things properly.
Why join us for the relaunch?
- Because opening (or reopening) a hotel is special. It’s a chance to shape culture, set standards, and build something people want to be part of — from day one.
- A key role in a high-profile hotel relaunch.
- Real scope to improve processes and shape how reservations “feels” for guests and colleagues.
- A supportive team environment with development opportunities as the hotel grows.
Reservations Lead: Convert Enquiries to Bookings in West Drayton employer: LGH Hotels Management Ltd
At Holiday Inn London Heathrow M4 J4, we pride ourselves on creating a vibrant and supportive work culture that values every team member's contribution. As we prepare for our exciting relaunch in late 2026, you'll have the unique opportunity to shape guest experiences from the ground up, with ample opportunities for personal and professional growth in a dynamic environment. Join us to be part of a dedicated team that is passionate about hospitality and committed to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Lead: Convert Enquiries to Bookings in West Drayton
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Holiday Inn brand and the specific offerings of the Heathrow M4 J4 location. This knowledge will help you confidently engage with potential guests and convert their enquiries into bookings.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or via email, being the calm, confident voice is key. Role-play with friends or family to refine your approach and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with other hospitality professionals on platforms like LinkedIn. Engaging with others in the industry can lead to valuable insights and even job opportunities. Plus, it shows your passion for the field!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team as we relaunch this exciting hotel. Don’t miss out on this opportunity!
We think you need these skills to ace Reservations Lead: Convert Enquiries to Bookings in West Drayton
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how you connect with guests and create memorable experiences, so share any relevant stories or examples that highlight your passion.
Be Detail-Oriented:As a Reservations Lead, attention to detail is key. Make sure your application is free from typos and errors. We appreciate clarity and precision, so format your CV and cover letter neatly to reflect your organisational skills.
Highlight Your Experience:Don’t hold back on showcasing your experience in hotel reservations. We’re looking for proven skills in converting enquiries into bookings, so include specific achievements or metrics that demonstrate your success in this area.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s brand and values. Research Holiday Inn London Heathrow M4 J4 and understand their approach to guest service. This will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Be ready to discuss your previous experience in hotel reservations. Highlight specific examples where you successfully converted enquiries into bookings. Use metrics if possible to demonstrate your impact on revenue and guest satisfaction.
✨Demonstrate Calmness Under Pressure
Since the role requires handling escalations and maintaining a calm demeanor, prepare to share scenarios where you managed difficult situations effectively. This will show that you can keep your cool while ensuring a positive guest experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel’s reopening plans and how the reservations team will contribute to the overall guest experience. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
