LGH Hotels Management Ltd is seeking a Guest Experience Champion for Holiday Inn London Heathrow M4J4. You’ll blend front office care with retail confidence and barista flair to create memorable stays, from lobby to latte.
As the heartbeat of the guest journey, you’ll welcome guests, manage check-ins via kiosks, assist with in-room comforts, and support a busy lobby, café and retail area with warmth, efficiency and precise attention to detail.
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Guest Experience Lead: Front Desk, Barista & Retail in West Drayton employer: LGH Hotels Management Ltd
At Holiday Inn London Heathrow M4J4, we pride ourselves on fostering a supportive and dynamic work environment where every team member plays a crucial role in delivering exceptional guest experiences. With our hotel undergoing an exciting transformation set to reopen in September 2026, employees will benefit from growth opportunities in a vibrant setting that values collaboration and personal development. Join us to be part of a team that prioritises warmth, professionalism, and the satisfaction of creating memorable stays for our guests.
