LGH Hotels Management Ltd seeks an Assistant Guest Experience Manager to lead the Arrivals Lounge and deliver memorable guest experiences. You’ll coach your team, energise operations and drive seamless check-in, arrivals and departures with a focus on hospitality excellence.
You’ll mentor staff, uphold brand standards across guest-facing areas, and collaborate with colleagues to continually improve guest satisfaction and revenue opportunities.
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Guest Experience Lead – Arrivals & Service Excellence in West Drayton employer: LGH Hotels Management Ltd
At Holiday Inn London Heathrow M4J4, we pride ourselves on fostering a supportive and dynamic work environment where every team member plays a crucial role in delivering exceptional guest experiences. With our hotel undergoing an exciting transformation set to reopen in September 2026, employees will benefit from growth opportunities in a vibrant setting that values collaboration and personal development. Join us to be part of a team that prioritises warmth, professionalism, and the satisfaction of creating memorable stays for our guests.
