LGH Hotels Management Ltd's Holiday Inn London Heathrow M4J4 is recruiting an Assistant Guest Experience Manager to lead the Arrivals Lounge and shape every guest’s first impression. You’ll coach the team, own the guest journey from check-in to departure, and ensure service is seamless, friendly, and memorable.
You’ll oversee reception operations, promote self check-in with digital tools, maintain brand standards, collaborate across departments, and drive guest satisfaction and revenue growth
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Guest Experience Lead - Arrivals & Digital Services in West Drayton employer: LGH Hotels Management Ltd
At Holiday Inn London Heathrow M4J4, we pride ourselves on fostering a supportive and dynamic work environment where every team member plays a crucial role in delivering exceptional guest experiences. With our hotel undergoing an exciting transformation set to reopen in September 2026, employees will benefit from growth opportunities in a vibrant setting that values collaboration and personal development. Join us to be part of a team that prioritises warmth, professionalism, and the satisfaction of creating memorable stays for our guests.
