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For Companies At a Glance
- Tasks: Deliver exceptional service and create memorable guest experiences at our hotel.
- Company: Join the flagship Holiday Inn Heathrow M4, part of a growing hotel portfolio.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Why this job: Be the first impression for guests and thrive in a dynamic environment.
- Qualifications: Customer-facing experience and strong communication skills are essential.
- Other info: Flexible hours with opportunities for professional growth in hospitality.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Are you a highly motivated, customer-focused individual ready to make a difference? We are looking for someone like you to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating memorable and seamless guest experiences.
Responsibilities
- Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
- Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
- Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
- Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.
- Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.
Why Join Us
- Be the First Impression: As the first point of contact, you will set the tone for our guests' entire stay.
- Dynamic Environment: Thrive in a fast-paced, supportive setting where your contributions are valued.
- Growth Opportunities: Be part of a team that encourages professional development and career growth.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts across groceries, fashion, travel, utilities, days out, and holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and TV.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
Ideal Candidate
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment.
- Strong communication and interpersonal skills, with a friendly and welcoming personality.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with computer systems and software, including reservation and property management systems.
- Flexible availability, including weekends and holidays.
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
Front Office Team Member in West Drayton employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member in West Drayton
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Holiday Inn Heathrow M4, jct.4. Familiarise yourself with their services and values so you can show off your knowledge and enthusiasm during the chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest requests or complaints. Role-playing these situations can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend hospitality events. This can give you insider tips and maybe even a referral, which can really boost your chances of landing that Front Office Team Member role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at LGH Hotels Management. Don’t miss out on this opportunity!
We think you need these skills to ace Front Office Team Member in West Drayton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and customer service.
Tailor Your Application: Make sure to customise your application for the Front Office Team Member role. Highlight any relevant experience in customer-facing roles and how it aligns with our values at StudySmarter.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Holiday Inn Heathrow.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know the Hotel Inside Out
Before your interview, take some time to research the Holiday Inn Heathrow M4, jct.4. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their expectations.
✨Showcase Your Customer Service Skills
As a Front Office Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the demands of the role effectively.
✨Practice Common Interview Questions
Anticipate questions related to handling guest complaints, managing multiple tasks, and working in a team. Practising your responses will help you feel more confident and articulate during the interview, making it easier to convey your suitability for the position.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of presentation in the hotel industry.
