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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage guest check-ins and inquiries.
- Company: Join a leading hotel management group at Holiday Inn London - Heathrow.
- Benefits: Enjoy employee discounts, professional development, and a supportive work environment.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Experience in hospitality and strong communication skills are essential.
- Other info: Great opportunities for career growth in a dynamic hotel setting.
The predicted salary is between 24000 - 36000 £ per year.
A leading hotel management group is seeking a Front Office Team Member at the Holiday Inn London - Heathrow M4, jct.4. This role requires excellent customer service skills and involves checking guests in and out, managing inquiries, and supporting hotel operations.
Ideal candidates should have experience in hospitality, strong communication abilities, and a friendly demeanor.
Opportunities for professional development and employee benefits, including discounts across the hotel portfolio, are offered.
Front Desk & Guest Experience Specialist in West Drayton employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk & Guest Experience Specialist in West Drayton
✨Tip Number 1
Make sure to showcase your customer service skills during the interview. We want to see how you handle guest inquiries and resolve issues, so think of examples from your past experience that highlight your friendly demeanour and communication abilities.
✨Tip Number 2
Research the hotel and its values before your interview. Knowing about the Holiday Inn London - Heathrow M4, jct.4 will help you connect your experience to their operations and show us you're genuinely interested in being part of the team.
✨Tip Number 3
Dress smartly and arrive on time for your interview. First impressions matter, especially in hospitality! We want to see that you take the role seriously and are ready to represent our brand.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows us that you’re enthusiastic about the position and appreciate the opportunity to interview.
We think you need these skills to ace Front Desk & Guest Experience Specialist in West Drayton
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for guests in the past, so share specific examples that showcase your friendly demeanour and communication skills.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the Front Desk & Guest Experience Specialist role. Mention why you’re excited about working at Holiday Inn London - Heathrow M4, jct.4 and how you can contribute to our team.
Be Professional Yet Approachable: While we love a good professional tone, don’t forget to let your personality shine through! Use a friendly and approachable style in your writing to reflect the kind of atmosphere we foster at our hotel.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know the Hotel Inside Out
Before your interview, do some research on the Holiday Inn London - Heathrow M4, jct.4. Familiarise yourself with their services, values, and any recent news. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about specific situations where you went above and beyond for a guest. This will demonstrate your ability to handle inquiries and manage guest experiences.
✨Practice Your Communication
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you would respond to common hospitality-related questions.
✨Bring a Friendly Attitude
Your demeanor can make a huge difference in an interview. Approach the interview with a warm smile and positive energy. Remember, they’re looking for someone who can create a welcoming atmosphere for guests, so let your personality shine through!
