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For Companies At a Glance
- Tasks: Engage with guests, take orders, and create unforgettable dining experiences.
- Company: Join LGH Hotels Management, a leader in the hospitality industry.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Why this job: Be part of a dynamic team and make guests feel at home.
- Qualifications: Passion for hospitality and excellent customer service skills.
- Other info: Opportunities for career growth in a vibrant hotel environment.
The Opportunity
Are you a spirited, customer-focused individual with a flair for hospitality? We\’re on the lookout for a passionate team member to join our dynamic food and beverage crew at the hotel, where creating unforgettable guest experiences is our specialty.
What You\’ll Do
- Engage & Delight: Spark conversations with guests, take their orders, and use your upselling magic to elevate their dining experience.
- Be the Heart of Hospitality: Your friendly and welcoming demeanor will make our guests feel right at home.
- Set the Stage: Ensure the restaurant and bar are impeccably prepared for service, maintaining top-notch presentation standards.
- Represent Our Brand: As the face of our business, you\’ll uphold the hotel\’s reputation through exceptional customer service.
If you have a passion for hospitality and love creating a positive atmosphere for guests, we want to hear from you!
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Passionate about Hospitality: Someone who genuinely enjoys creating positive experiences for guests and has a warm, welcoming demeanor.
- Customer-Focused: A person who prioritises guest satisfaction and is skilled in engaging with customers, taking orders, and upselling.
- Detail-Oriented: An individual who ensures the restaurant and bar are always prepared and presented to high standards.
- Team Player: Someone who works well with others and contributes to a dynamic team environment.
- Professional: A candidate who represents the hotel with exceptional customer service and upholds the brand\’s reputation.
Hotel
With 149 luxurious bedrooms, guests can choose from a variety of dining options, including the newly refurbished lobby lounge, which offers all-day dining, and the exquisite Italian cuisine at ‘Marcos.’ The hotel also provides 24-hour room service and a well-equipped fitness club for guests to maintain their fitness routine. Marco’s Italian also features a stylish and inviting atmosphere, perfect for both casual dining and special occasions. The restaurant’s ambience, combined with its exceptional food and service, ensures a memorable dining experience for all guests. We take pride in offering a memorable experience for our guests. Our dedication to providing exceptional service ensures that all our guests leave feeling satisfied and content.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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Waiting Staff employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting Staff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LGH Hotels Management and their values. This will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with guests, try role-playing with friends or family. Work on your upselling techniques and how to create a warm atmosphere – it’ll make you shine during the interview!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and presentable for your interview. It shows that you care about the role and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates like you. It’s a great way to stand out and show your enthusiasm for joining our team at Holiday Inn Brentwood.
We think you need these skills to ace Waiting Staff
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences where you've created memorable moments for guests, as this will resonate with us and show you're the right fit for our team.
Be Personable and Engaging: Remember, we’re looking for someone who can spark conversations and engage with guests. Use a friendly tone in your application to reflect your personality and how you’d interact with our customers.
Highlight Your Attention to Detail: We value detail-oriented individuals, so make sure to mention any experiences where you’ve maintained high standards in service or presentation. This will demonstrate that you understand the importance of creating a welcoming environment.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website! It’s the best way to ensure we see your enthusiasm and qualifications for the Waiting Staff role at LGH Hotels Management.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know the Menu Inside Out
Familiarise yourself with the menu and any specials before the interview. Being able to discuss dishes, ingredients, and even suggest pairings shows your passion for hospitality and can impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your customer-focused attitude.
✨Practice Your Upselling Techniques
Upselling is key in the hospitality industry. Come up with a few creative ways to upsell items from the menu. This not only shows your sales skills but also your understanding of enhancing the guest experience.
✨Emphasise Teamwork
Be ready to discuss how you work well in a team. Share experiences where you collaborated with colleagues to create a positive atmosphere or improve service. This aligns perfectly with the role's emphasis on being a team player.
