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For Companies At a Glance
- Tasks: Engage with guests, take orders, and create memorable dining experiences.
- Company: Join LGH Hotels Management, a leading hospitality group with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellness support, and more perks.
- Why this job: Be part of a vibrant team that values customer satisfaction and positive experiences.
- Qualifications: Passion for hospitality, customer-focused, detail-oriented, and a team player.
- Other info: Work at Holiday Inn Cambridge, a serene retreat near the city centre.
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Holiday Inn Cambridge
Check out the hotel on our virtual tour!
The Opportunity
Are you a spirited, customer-focused individual with a flair for hospitality? We\’re on the lookout for a passionate team member to join our dynamic food and beverage crew at the hotel, where creating unforgettable guest experiences is our specialty.
What You\’ll Do
Engage & Delight: Spark conversations with guests, take their orders, and use your upselling magic to elevate their dining experience.
Be the Heart of Hospitality: Your friendly and welcoming demeanor will make our guests feel right at home.
Set the Stage: Ensure the restaurant and bar are impeccably prepared for service, maintaining top-notch presentation standards.
Represent Our Brand: As the face of our business, you\’ll uphold our hotel\’s reputation through exceptional customer service.
If you have a passion for hospitality and love creating a positive atmosphere for guests, we want to hear from you!
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Passionate about Hospitality: Someone who genuinely enjoys creating positive experiences for guests and has a warm, welcoming demeanor.
- Customer-Focused: A person who prioritizes guest satisfaction and is skilled in engaging with customers, taking orders, and upselling.
- Detail-Oriented: An individual who ensures the restaurant and bar are always prepared and presented to high standards.
- Team Player: Someone who works well with others and contributes to a dynamic team environment.
- Professional: A candidate who represents the hotel with exceptional customer service and upholds the brand\’s reputation.
Hotel
The Holiday Inn Cambridge is perfectly situated by a serene lake in Impington, offering guests a peaceful retreat amidst rolling countryside while still being conveniently close to the heart of Cambridge. Just 2 miles from central Cambridge’s colleges, shops, museums, and theatres, the hotel features 100 luxurious bedrooms and a variety of dining options, including the Junction Restaurant and Bar, and the lobby lounge.
The hotel’s Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events. Additionally, the extensive health and fitness club ensures guests can maintain their fitness routine during their stay. Our tranquil hotel truly feels like a home away from home
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Hospitality
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Waiting Staff employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting Staff
✨Tip Number 1
Familiarise yourself with the Holiday Inn Cambridge and its offerings. Understanding the menu, special events, and the overall atmosphere will help you engage with guests more effectively during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've created positive experiences for guests in previous roles. This will demonstrate your passion for hospitality and your ability to connect with customers.
✨Tip Number 3
Practice your upselling techniques! Think of ways to enhance a guest's dining experience by suggesting complementary dishes or drinks, as this is a key part of the role.
✨Tip Number 4
Emphasise your teamwork abilities. Be ready to discuss how you’ve collaborated with colleagues in fast-paced environments, as being a team player is crucial in the hospitality industry.
We think you need these skills to ace Waiting Staff
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what LGH Hotels Management Ltd is looking for in a Waiting Staff member. Highlight key responsibilities and required skills in your application.
Tailor Your CV: Make sure your CV reflects your experience in hospitality and customer service. Use specific examples that demonstrate your ability to engage with guests and create positive experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality. Mention why you want to work at LGH Hotels Management Ltd and how your skills align with their values and the role.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences where you created memorable moments for guests, as this will demonstrate your enthusiasm and commitment to providing excellent service.
✨Engage with the Interviewer
Since the role involves engaging with guests, it's important to showcase your communication skills. Ask questions about the hotel and its culture, and be sure to listen actively to the interviewer's responses. This will reflect your customer-focused attitude.
✨Highlight Your Team Player Skills
Discuss your ability to work well in a team environment. Provide examples of how you've collaborated with colleagues in previous roles to enhance guest experiences or improve service efficiency, as teamwork is crucial in a busy hospitality setting.
✨Demonstrate Attention to Detail
Prepare to discuss how you ensure high standards in service and presentation. You might want to mention specific instances where your attention to detail made a difference, such as setting up a dining area or handling guest requests effectively.
