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For Companies At a Glance
- Tasks: Manage reservations and ensure guests have a seamless booking experience.
- Company: Join the dynamic team at Holiday Inn London - Sutton.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Why this job: Be part of an exciting hospitality career with growth opportunities.
- Qualifications: Experience in hospitality, strong communication, and organisational skills.
- Other info: Flexible schedule and a vibrant work environment in central Sutton.
The predicted salary is between 24000 - 36000 £ per year.
Are you skilled and enthusiastic about managing reservations? We are looking for a Reservationist to assist with ensuring our guests have a seamless booking experience.
What You'll Do
- Customer Interaction: Answer phone calls and emails from customers promptly and professionally.
- Reservation Management: Process reservations using the hotel's reservation management system.
- Deliver Excellence: Provide outstanding customer service at all times.
- Coordinate Efforts: Liaise with other departments, such as housekeeping and the front desk, to ensure a smooth reservation process.
- Maintain Records: Keep accurate and up-to-date records of all reservations and cancellations.
- Resolve Issues: Handle customer complaints and resolve issues in a timely and effective manner.
- Upsell Services: Promote hotel services and amenities to customers.
- Report Progress: Prepare reports on reservations and revenue as required.
- Stay Current: Keep up-to-date with the latest industry trends and developments.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and tv.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
Ideal Candidate
- Previous experience in a similar role, preferably within the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- The ability to work effectively under pressure.
- A good understanding of reservation management systems.
- A passion for delivering exceptional customer service.
- The ability to work a flexible schedule, including evenings and weekends if required.
- Proficiency in Microsoft Office.
If you are a skilled and enthusiastic Reservationist with a passion for delivering exceptional customer service, we would love to hear from you.
Reservations & Events Co-ordinator in Sutton employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations & Events Co-ordinator in Sutton
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Holiday Inn London - Sutton and its offerings. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers regularly, try role-playing different scenarios with friends or family. This will help you feel more confident when answering calls and emails.
✨Tip Number 3
Network like a pro! Attend hospitality events or join online forums related to the industry. Connecting with others can lead to job opportunities and valuable insights into what employers are looking for.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows initiative and enthusiasm, which are key traits for a Reservations & Events Co-ordinator.
We think you need these skills to ace Reservations & Events Co-ordinator in Sutton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing exceptional customer service.
Tailor Your CV: Make sure your CV highlights relevant experience in reservations or customer service. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your achievements!
Be Professional Yet Friendly: In your cover letter, strike a balance between professionalism and friendliness. We’re all about creating a welcoming atmosphere, so let your personality come through while maintaining a professional tone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s reservation management system and any relevant software. Brush up on your knowledge of the hospitality industry, especially trends that could impact customer service and reservations.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice how you would handle common customer queries or complaints. Be ready to demonstrate your excellent communication skills during the interview by being clear, concise, and professional.
✨Highlight Your Organisational Skills
Prepare examples from your past experience where you successfully managed multiple reservations or coordinated with different departments. This will show your potential employer that you can handle the pressures of the role effectively.
✨Be Ready to Upsell
Think about how you would promote hotel services and amenities to guests. Prepare a few strategies or examples of how you’ve successfully upsold in previous roles, as this is a key part of the job.
