At a Glance
- Tasks: Lead the Reservations team and turn enquiries into bookings with a personal touch.
- Company: Join the Holiday Inn London Heathrow M4 J4 as it prepares for an exciting relaunch.
- Benefits: Be part of a supportive team with growth opportunities and a chance to shape hotel culture.
- Other info: Enjoy a dynamic environment where your contributions truly matter.
- Why this job: Make a real impact in a high-profile hotel relaunch and enhance guest experiences.
- Qualifications: Experience in hotel reservations and a passion for hospitality are essential.
The predicted salary is between 30000 - 40000 € per year.
Be the calm, confident voice behind every great stay. As Holiday Inn London Heathrow M4 J4 prepares to reopen, we’re building a brilliant team to bring the hotel back with energy, warmth, and standards we can be proud of.
We’re looking for a Reservations Manager who loves pace, thrives on detail, and knows how to turn enquiries into bookings — while keeping service genuinely human.
What you’ll be doing:
- You’ll lead the Reservations function day-to-day and help shape how we welcome guests from the very first interaction.
- Driving conversion — turning calls, emails and enquiries into confirmed bookings.
- Managing rates, availability and inventory with a sharp eye for detail (working closely with Revenue and Front Office).
- Keeping reservation systems accurate, tidy and up to date so reporting and decisions are always based on clean data.
- Handling escalations with calm professionalism and finding solutions that protect both guest experience and revenue.
- Supporting forecasting, reporting and day-to-day trading decisions through strong reservations insight.
- Building great working relationships across the hotel so the guest journey is seamless from booking to check-out.
What we’re looking for:
- You don’t need to tick every box — but you should bring confidence, hospitality know-how, and the instinct to improve things.
- Proven experience in hotel reservations (and ideally supervising or managing a team).
- Strong understanding of reservations standards, pace, and the importance of accuracy.
- Commercial instinct — you care about conversion, not just call handling.
- Comfortable working with PMS / reservations systems and reports (training can be provided where needed).
- A coaching mindset: supportive, clear, consistent, and fair.
- Organised, calm under pressure, and proud of doing things properly.
Why join us for the relaunch?
- Because opening (or reopening) a hotel is special. It’s a chance to shape culture, set standards, and build something people want to be part of — from day one.
- A key role in a high-profile hotel relaunch.
- Real scope to improve processes and shape how reservations “feels” for guests and colleagues.
- A supportive team environment with development opportunities as the hotel grows.
Reservations Manager employer: LGH Hotels Management Ltd
At Holiday Inn London Heathrow M4 J4, we pride ourselves on creating a vibrant and supportive work culture that empowers our team members to thrive. As we prepare for our exciting relaunch in late 2026, the Reservations Manager will play a pivotal role in shaping guest experiences and driving operational excellence, all while enjoying ample opportunities for personal and professional growth within a dynamic environment. Join us to be part of a journey where your contributions truly matter, and help us set new standards in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights into the reopening of the Holiday Inn London Heathrow. A friendly chat can lead to valuable referrals or even insider info about the role.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a job fair or an informal coffee chat, let your passion for hospitality shine through. Remember, they’re looking for someone who can bring energy and warmth to the team.
✨Tip Number 3
Prepare for the interview by practising common questions related to reservations management. Think about how you can demonstrate your commercial instinct and detail-oriented mindset. We want to see how you can turn enquiries into bookings with ease!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our exciting relaunch at the Holiday Inn London Heathrow.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how you connect with guests and create memorable experiences, so share any relevant stories or examples that highlight your passion.
Be Detail-Oriented:As a Reservations Manager, attention to detail is key. Make sure your application is free from typos and errors. We appreciate a tidy presentation, so format your CV and cover letter neatly to reflect your organisational skills.
Highlight Your Experience:Don’t be shy about showcasing your previous experience in hotel reservations. We’re looking for proven skills, so mention specific achievements or challenges you've overcome in past roles that demonstrate your ability to drive conversion and manage reservations effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as we prepare for our hotel relaunch!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of hotel reservations and the specific systems used in the industry. Familiarise yourself with common challenges faced in reservations management and think about how you would tackle them.
✨Showcase Your People Skills
As a Reservations Manager, you'll be the voice behind every great stay. Prepare examples of how you've handled guest enquiries and escalations in the past. Highlight your ability to maintain calm professionalism while ensuring a positive guest experience.
✨Demonstrate Your Attention to Detail
Bring along examples of how you've managed rates, availability, and inventory in previous roles. Be ready to discuss how you ensure accuracy in reservation systems and how this impacts overall hotel performance.
✨Emphasise Your Coaching Mindset
Talk about your experience in leading teams and how you support your colleagues. Share specific instances where you've helped improve processes or fostered a collaborative environment, as this aligns with the hotel's goal of building a supportive team culture.
