Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create unforgettable guest experiences through seamless reservations and personalised service.
- Company: Join a 5-star lifestyle hotel known for its unique and vibrant atmosphere.
- Benefits: Enjoy employee discounts, wellness support, and free meals on duty.
- Why this job: Be part of a dynamic team shaping the future of hospitality.
- Qualifications: Experience in guest services, excellent communication, and a passion for hospitality.
- Other info: Opportunities for growth in a rapidly expanding hotel portfolio.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about hospitality and love creating seamless, memorable guest journeys from the very first hello? We’re looking for a Reservations & Guest Services Agent to join our front-of-house team at a 5-star lifestyle hotel where every interaction is personal, polished, and full of personality. If you thrive on delivering exceptional service and have a flair for detail, this is your moment.
Responsibilities
- Handle guest reservations with accuracy, warmth, and efficiency — by phone, email, and online.
- Provide personalised recommendations and pre-arrival assistance to enhance the guest experience.
- Collaborate with Front Office, Concierge, and Housekeeping to ensure smooth arrivals and departures.
- Manage booking systems, guest profiles, and special requests with precision.
- Resolve queries and concerns with professionalism and a guest-first mindset.
Benefits
- Enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and tv.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
Ideal Candidate
- Previous experience in a reservations or guest services role, ideally in a luxury or lifestyle hotel.
- Excellent communication skills and a naturally warm, engaging manner.
- Strong attention to detail and a proactive, solution-focused attitude.
- Familiarity with hotel booking systems (PMS/CRM) and Microsoft Office.
- A passion for hospitality and a commitment to delivering 5-star service.
Hotel St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Reservations & Guest Services Agent employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations & Guest Services Agent
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with their services, unique offerings, and the vibe of the place. When you walk in for an interview, you’ll impress them with your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! Since this role is all about creating memorable guest experiences, being able to articulate your thoughts clearly and warmly is key. Try role-playing common guest scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your attention to detail! Bring examples of how you've gone above and beyond in previous roles. Whether it’s a special request you handled or a time you resolved a guest issue, these stories will highlight your proactive attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at LGH Hotels Management. Let’s make that dream job happen!
We think you need these skills to ace Reservations & Guest Services Agent
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! Share specific examples of how you've created memorable experiences for guests in the past. We want to see that you genuinely care about making every guest's journey special.
Be Personal and Engaging: Remember, this role is all about personal interactions. Use a warm and friendly tone in your application. We’re looking for someone who can connect with guests, so let your personality come through in your writing!
Highlight Your Attention to Detail: As a Reservations & Guest Services Agent, precision is key. Make sure to mention any experience you have with managing bookings or handling special requests. We want to know that you can juggle multiple tasks while keeping everything organised and accurate.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of standing out. It’s super easy, and you’ll be able to showcase your skills and passion right where we can see them. Don’t miss out on this opportunity!
How to prepare for a job interview at LGH Hotels Management Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s values and services. Research their unique offerings and think about how your experience aligns with their mission to create memorable guest journeys. This will show that you’re genuinely interested in the role and the company.
✨Show Off Your People Skills
As a Reservations & Guest Services Agent, communication is key. Prepare examples of how you've handled guest interactions in the past, especially those that required warmth and professionalism. Practise articulating these experiences clearly, so you can demonstrate your engaging manner during the interview.
✨Attention to Detail is Crucial
Highlight your attention to detail by discussing specific instances where you’ve successfully managed bookings or resolved guest queries. Bring up any experience with booking systems or CRM software, as this will reassure them that you can handle their processes with precision.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult guest or managing multiple reservations at once. Think through your responses ahead of time, focusing on how you would maintain a guest-first mindset while ensuring smooth operations. This will showcase your proactive, solution-focused attitude.
