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- Tasks: Lead the reception team, ensuring excellent guest service and smooth operations.
- Company: Join LGH Hotels Management, a growing hospitality leader with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, shopping perks, wellness support, and more!
- Why this job: Make a real impact on guest experiences in a supportive and dynamic environment.
- Qualifications: Previous hotel reception experience preferred; strong leadership and communication skills required.
- Other info: Located in vibrant Glasgow, our hotel features modern amenities and a fantastic team culture.
The predicted salary is between 27000 - 42000 £ per year.
Opportunity
Glasgow Argyle Hotel, Signature Collection by Best Western – We are seeking an experienced and motivated Reception Supervisor to lead a dynamic front desk team and deliver excellent guest service.
Responsibilities
- Lead with Excellence: Manage and supervise the daily operations of the hotel reception, ensuring high standards are consistently met.
- Inspire & Support: Provide guidance and support to the reception team, ensuring they are trained and motivated to deliver exceptional guest experiences.
- Coordinate Seamlessly: Work closely with other departments to ensure smooth guest experiences, including room reservations, housekeeping, and maintenance.
- Resolve with Care: Handle guest complaints and inquiries, resolving issues promptly and professionally.
- Optimize Operations: Monitor occupancy levels and revenue, adjusting staffing levels accordingly to meet demand.
- Ensure Accuracy: Oversee accurate billing and payment procedures, maintaining financial integrity.
- Manage Reputation: Monitor and manage the hotel\’s online reputation by responding to guest reviews and feedback.
Why Join Us
- Impactful Role: Play a crucial role in creating lasting impressions and exceptional guest experiences.
- Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development.
Benefits
- Employee discounts on bedroom rates across Best Western hotels
- Shopping discounts across groceries, fashion, travel, utilities, days out, and holidays
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing resources, including videos, tips, and podcasts
- Free meals on duty
- Free parking
Ideal Candidate
- Previous experience in a hotel reception or front office role, with supervisory experience preferred
- Excellent communication and interpersonal skills
- Strong leadership and team management skills
- Ability to work effectively under pressure and handle multiple tasks
- Knowledge of hotel reservation and management systems
- Excellent problem-solving skills
- Flexibility to work a variety of shifts, including weekends and holidays
- A commitment to delivering exceptional customer service
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management
- Industries: Hospitality
Hotel
The Glasgow Hotel, part of the Signature Collection by Best Western, blends historic and contemporary design and is located near the River Clyde in central Glasgow. Nearby transport links include M8 junction 19, Anderston railway station, and Glasgow Central/Queen Street stations. The hotel features 141 bedrooms, 16 family rooms, 12 self-catering studios, six meeting rooms (up to 160 delegates), an indoor pool, a gym, and beauty treatment rooms.
About Us
LGH Hotels Management is a growing portfolio of 42 hotels across the UK, including brands such as Crowne Plaza, Holiday Inn, and Best Western. We offer rewarding careers in hospitality and invite you to join our dynamic team and help shape the future of the UK hospitality industry.
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Reception Supervisor employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the Glasgow Hotel's unique features and offerings will help you stand out during interviews, as you can demonstrate your enthusiasm and understanding of what makes the hotel special.
✨Tip Number 2
Network within the hospitality industry. Attend local events or join online groups related to hotel management. Building connections can provide valuable insights and potentially lead to referrals for the Reception Supervisor role.
✨Tip Number 3
Prepare for situational interview questions. As a Reception Supervisor, you'll need to handle various scenarios, from guest complaints to team management. Practising your responses to these situations can help you convey your problem-solving skills effectively.
✨Tip Number 4
Showcase your leadership style. Be ready to discuss how you motivate and support your team. Providing examples of past experiences where you've successfully led a team will demonstrate your capability for the role.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reception or front office roles. Emphasise any supervisory experience and showcase your leadership skills, as these are key for the Reception Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your commitment to exceptional customer service. Mention specific examples of how you've successfully managed teams or resolved guest complaints in the past.
Highlight Relevant Skills: In your application, clearly outline your communication, problem-solving, and team management skills. These are crucial for the role, so provide concrete examples of how you've demonstrated these abilities in previous positions.
Show Enthusiasm for the Company: Research LGH Hotels Management Ltd and mention why you want to work specifically for them. Highlight their values and how they align with your own, showing that you're genuinely interested in being part of their team.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated your team in the past. Share specific examples of how you’ve inspired others to deliver exceptional customer service.
✨Demonstrate Problem-Solving Abilities
Handling guest complaints is a key part of the role. Think of a few challenging situations you've faced in previous jobs and explain how you resolved them. This will show your potential employer that you can handle pressure and think on your feet.
✨Know the Hotel and Its Services
Familiarise yourself with LGH Hotels Management and the Glasgow Argyle Hotel specifically. Understand their services, values, and what sets them apart from other hotels. This knowledge will help you answer questions more effectively and demonstrate your genuine interest in the position.
✨Prepare Questions for the Interviewer
Interviews are a two-way street. Prepare thoughtful questions about the hotel’s operations, team dynamics, and growth opportunities. This not only shows your enthusiasm for the role but also helps you assess if the company is the right fit for you.