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For Companies At a Glance
- Tasks: Lead the reception team to ensure exceptional guest experiences and manage daily operations.
- Company: Join LGH Hotels Management, a leading hospitality group with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, shopping perks, eye care, and a cycle to work scheme.
- Why this job: Be at the heart of London, surrounded by culture, shopping, and vibrant nightlife.
- Qualifications: 2+ years in hotel management, strong leadership, and excellent communication skills required.
- Other info: Perfect for passionate individuals looking to make an impact in hospitality.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Reception Duty Manager
The Opportunity
We are seeking a highly motivated and experienced individual to join our hotel team as a reception manager. As the first point of contact for guests, the reception manager plays a vital role in ensuring a positive guest experience from the moment they arrive.
Responsibilities:
- Manage the daily operations of the reception desk, ensuring that all staff are providing excellent customer service to guests
- Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets
- Train, coach, and motivate reception staff to deliver exceptional guest service and handle any guest complaints or issues
- Develop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experience
- Oversee the reservations system and ensure that guest bookings are accurate and efficiently managed
- Work with other departments to ensure that all guest requests and needs are fulfilled in a timely and efficient manner
- Manage the reception budget, including labor costs and other expenses
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Cycle to work scheme
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
Ideal Candidate
- At least 2 years of experience in a similar role within a hotel environment
- Strong leadership skills with a proven ability to manage and motivate a team
- Excellent communication skills and ability to build strong relationships with guests and colleagues
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Experience with hotel management systems, such as PMS and reservation systems
- Strong analytical and problem-solving skills with a focus on achieving targets and driving revenue
- A positive attitude and a commitment to delivering excellent customer service
- If you are an experienced and passionate hotel professional looking for a new challenge, we invite you to apply for this exciting opportunity.
Hotel
Discover the vibrant heart of London at the Holiday Inn London – Regent’s Park Hotel! Perfectly positioned just minutes from Great Portland Street and Regent’s Park Tube stations, our hotel offers seamless access to the city’s top attractions. Located near the A501 and only a 45-minute drive from Heathrow Airport, getting here is a breeze.
Step outside and find yourself immersed in the lush greenery of Regent’s Park or the bustling energy of Oxford Street’s shopping paradise, both within walking distance. Family fun awaits at nearby hotspots like Madame Tussauds, the Sherlock Holmes Museum, and London Zoo.
For culture enthusiasts, the British Museum, less than a mile away, invites you to uncover ancient treasures and explore global cultures. The British Library, with its diverse exhibitions, is also just a short stroll away.
The excitement doesn’t end there! Theater lovers can reach the dazzling West End in just a 15-minute walk, where world-class shows await. And don’t miss the vibrant bars and restaurants of Soho, perfect for a night out on the town.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Reception Duty Manager employer: LGH Hotels Management Ltd
Contact Detail:
LGH Hotels Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Duty Manager
✨Tip Number 1
Familiarise yourself with the hotel management systems commonly used in the industry, such as PMS and reservation systems. Being knowledgeable about these tools will not only boost your confidence during the interview but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and motivated a team in previous roles. Think about specific situations where you resolved conflicts or improved team performance, as this will highlight your capability to lead the reception staff effectively.
✨Tip Number 3
Research the hotel and its location thoroughly. Understanding the local attractions and amenities will help you engage with guests more effectively and show your genuine interest in providing an exceptional guest experience.
✨Tip Number 4
Prepare to discuss key performance indicators (KPIs) relevant to the role, such as guest satisfaction and revenue targets. Be ready to share how you've previously achieved or exceeded these metrics, as this will demonstrate your results-driven approach.
We think you need these skills to ace Reception Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management and customer service. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage a reception team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly in managing guest relations and staff training.
Highlight Key Skills: In your application, focus on key skills such as communication, problem-solving, and the ability to work in a fast-paced environment. Provide examples of how you've successfully handled guest complaints or improved guest satisfaction in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at LGH Hotels Management Ltd
✨Showcase Your Leadership Skills
As a Reception Duty Manager, you'll need to demonstrate strong leadership abilities. Be prepared to share examples of how you've successfully managed and motivated a team in previous roles, highlighting any specific challenges you overcame.
✨Emphasise Customer Service Experience
Since the role focuses heavily on guest experience, make sure to discuss your background in customer service. Share stories that illustrate your ability to handle complaints and ensure guest satisfaction, as this will resonate well with the interviewers.
✨Familiarise Yourself with Hotel Management Systems
Knowledge of hotel management systems is crucial for this position. Brush up on your understanding of PMS and reservation systems, and be ready to discuss how you've used these tools to improve efficiency and guest experiences in past roles.
✨Prepare Questions About the Hotel
Demonstrating your interest in the hotel can set you apart from other candidates. Prepare thoughtful questions about the hotel's operations, culture, and goals, which will show that you're genuinely interested in contributing to their success.